Vascular Clinical Specialist - Baltimore

Medtronic•Baltimore, MD

3d•$80,000•Onsite

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Senior Vascular Clinical Specialist role will provide detailed technical support for vascular products and procedures to a wide range of clinical base including physicians, nurses and technicians. This individual will support sales representatives with coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products. Provide clinical and technical support as well as education to Medtronic customers in vascular disease therapies. Product categories include but not limited to peripheral arterial disease, venous disease, embolization, carotid and fistula maintenance. Educate and provide information regarding clinical results and the clinical efficacy of our full vascular bag portfolio. Conducts regular calls to hospitals or clinics to support vascular sales, service and education objectives with high energy, product knowledge confidence to drive improved patient outcomes. Promotes and establishes education of the company’s products and/or services with one-on-one training sessions, in-service education programs and support of conferences. Receive direction from the Clinical Service Manager, District Sales Manager with collaboration from sales reps on case and technical support with physicians and staff. Support district sales strategy: work with sales representatives and managers to achieve business plans. This may include inventory support, and technical case support. Demonstrate flexibility in scheduling to be able to provide technical case support based on the needs of the customer, including short term notice Support all business activities including but not limited to training, PO collection and inventory management. Conduct cycle counts of inventory at customer accounts. Assist with resolving discrepant inventory levels. Lead efforts in accounts to obtain signed Consignment Agreements (CA) and Inventory Schedules (IS). Optimize return on invested inventory across the district. Reposition under-performing inventory to accounts with revenue growth opportunity. Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategies. Coordinate and execute Phase-In and Phase-Out activities for product launches. Support Area and District sales strategy; work with sales representatives and service leaders to achieve business plan. Responsible for developing, building, and strengthening long-term relationships with stakeholders including key decision makers, customers and their staff, and administrators that drive business and therapy adoption. Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic’s vascular products and/or services to understand and confirm customer needs, effectively engages, and overcomes customer objections. Assess customer needs and feedback regarding new products and/or modifications to existing products and communicates to sales representative. Partner with sales team and vascular field technician on inventory management initiatives.

Requirements

H.S. Degree and 6+ years of experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science or computing
OR Associate degree and 4+ years of experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science or computing
OR Bachelor’s degree with 2+ years of experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science or computing
Must have a valid driver's license and active vehicle insurance policy.
Must have a valid driver’s license in state of residency and active vehicle insurance policy.
U.S. work authorization is required for roles below the Principal level.

Nice To Haves

Thorough working knowledge of medical terminology, medical procedures and the medical device industry
Excellent customer service skills
Excellent interpersonal, written and verbal communication skills
Effectively build and maintain positive relationships with peers and colleagues across organizational levels
Strong project management skills and experience coordinating programs
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft Outlook, Excel, Word and PowerPoint.
Candidates with a 2 year Associate degree and 7+ years clinical, interventional, cath lab experience OR a Bachelor degree with 4+ years of clinical, interventional or cath lab experience may be considered at the Principal CS level.
Candidates with a 2 year Associate degree and 9+ years clinical, interventional, cath lab experience OR a Bachelor degree with 5+ years of clinical, interventional or cath lab experience may be considered at the Senior Prin CS level.

Responsibilities

Provide detailed technical support for vascular products and procedures to physicians, nurses, and technicians.
Support sales representatives with coverage for critical cases, focusing on physicians requiring technical support for safe and effective product use.
Provide clinical and technical support and education to Medtronic customers in vascular disease therapies, including peripheral arterial disease, venous disease, embolization, carotid, and fistula maintenance.
Educate customers on clinical results and efficacy of the vascular product portfolio.
Conduct regular calls to hospitals or clinics to support sales, service, and education objectives.
Promote and establish education of company products and/or services through one-on-one training, in-service programs, and conference support.
Receive direction from Clinical Service Manager and District Sales Manager, collaborating with sales reps on case and technical support.
Support district sales strategy by working with sales representatives and managers to achieve business plans, including inventory and technical case support.
Demonstrate flexibility in scheduling for technical case support, including short-notice needs.
Support all business activities, including training, PO collection, and inventory management.
Conduct cycle counts of inventory at customer accounts and assist with resolving discrepant inventory levels.
Lead efforts to obtain signed Consignment Agreements (CA) and Inventory Schedules (IS).
Optimize return on invested inventory across the district and reposition under-performing inventory.
Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategies.
Coordinate and execute Phase-In and Phase-Out activities for product launches.
Develop, build, and strengthen long-term relationships with key decision makers, customers, staff, and administrators.
Pursue leads, assess needs, and provide product services to maximize benefits from Medtronic's vascular products/services.
Understand and confirm customer needs, engage effectively, and overcome customer objections.
Assess customer needs and feedback regarding new or modified products and communicate to sales representatives.
Partner with the sales team and vascular field technician on inventory management initiatives.
Be independently mobile and interact with computers and colleagues.
Travel domestically over 50% by automobile, plane, or other forms of transportation.
Lift/carry 20 pounds.
Sit/stand/walk 6-8 hours a day.
Operate a moving vehicle.
Wear all required personal protective equipment (PPE).
Work in Cath Labs and achieve vendor credentialing.