VAS Supervisor

Bergen Logistics•Kennesaw, GA

7d•Onsite

About The Position

The VAS Supervisor leads and oversees value-added services operations within the warehouse. The role manages the VAS associates team, coordinates service activities, and ensures efficient execution of customized solutions for clients. The supervisor plans work, allocates resources, maintains accurate operational records, reports on performance, and serves as a primary client contact. The role also promotes team development, quality, safety, collaboration, and continuous improvement.

Requirements

Previous experience in a similar role, preferably in a 3PL environment or logistics industry.
Strong knowledge of VAS management processes, industry best practices, and relevant regulations.
Proficiency with warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite.
Ability to communicate through reading, writing, and speaking; some fluency in English is required.
Excellent leadership and supervisory skills, with the ability to motivate and develop a team.
Effective problem-solving and decision-making abilities, with a focus on continuous improvement.
Ability to perform basic math functions.
Ability to work overtime as business needs dictate.
Alignment with Bergen’s How We Work Together Principles: investing in people development, creating a safe environment, treating others with respect, teamwork, trust, passion for the work and clients, good communication, and accountability.
Ability to regularly lift and/or move objects weighing 10–30 lbs and occasionally lift and/or move objects over 30 lbs with team support.
Ability to stand and walk for extended periods, including climbing stairs.
Ability to frequently bend, stoop, squat, and kneel to retrieve and stock products at various heights.
May be required to climb ladders or stairs to access products stored on higher shelves.
Ability to perform repetitive tasks, such as packing, sorting, or labeling, efficiently and with attention to detail.
Ability to tolerate fluctuations in facility temperatures and occasional high-noise environments.

Responsibilities

Supervise, train, and mentor VAS associates to deliver services according to client requirements and company standards.
Assign tasks, set performance expectations, and provide ongoing feedback.
Implement and enforce quality-control measures, and inspect completed services for accuracy and conformity.
Plan and organize VAS tasks to meet client deadlines while optimizing productivity and resource use.
Monitor workloads and allocate resources to support smooth operations.
Maintain records of VAS activities, including work orders, production logs, and performance metrics.
Generate and present reports on VAS efficiency, accuracy, and performance to management and clients.
Serve as the primary client contact for VAS activities, responding to inquiries, providing updates, and resolving issues.
Communicate with clients to understand changing needs and suggest improvements or enhancements.
Foster a positive, collaborative work environment and promote teamwork and effective communication.
Conduct monthly EFR (Efficiency Feedback Reviews) with staff, providing feedback and coaching on improvement areas.