Value Stream Manager II

Center for EcoTechnology • Northampton, MA

9h • Hybrid

About The Position

CET is hiring a Value Stream Manager II. This is an exempt, full-time position. The Value Stream Manager II leads a portfolio of waste diversion programs while managing and developing a team. The role is accountable for high-quality program delivery, client satisfaction, financial performance, and measurable diversion outcomes across managed programs. This is a hybrid position that includes business-development responsibilities up to 35%: the manager maintains and grows client relationships and develops new service opportunities. Applicants for this position must be located in the area of Northampton, Massachusetts, or within an approximately 60-mile radius. Work will be a combination of remote and on-site field work. If you are in or near Northampton, Massachusetts, you can also work from our co-working space at the Old School Commons. Applicants must be able to attend in-person meetings and events in the Northeast region throughout the year and have access to reliable transportation and an acceptable driving record.

Requirements

• 7–10 years of progressively responsible experience in program or project management, operations, sustainability services, or a related field.
• Demonstrated experience managing waste diversion, recycling, organics, or related materials-management programs, including implementation and performance reporting.
• Demonstrated people-management experience with direct reports, including performance management, coaching, workload planning, and staff development.
• Prior sales, business-development, or account-management experience is required, including experience developing opportunities, managing a pipeline, preparing proposals or scopes, and supporting revenue goals.
• Experience managing client relationships and leading technical and cross-functional teams, vendors, and external partners in a deadline-driven environment.
• Strong financial and analytical skills, including budgeting, revenue forecasting, resource and capacity planning, margin awareness, and interpretation of program and pipeline data.
• Proficiency with project management, time-tracking, reporting, and CRM systems.
• Outcome ownership and prioritization: follows commitments through to completion, manages competing deadlines, diagnoses root causes, and intervenes early when performance is off track.
• People leadership: sets clear expectations, delegates effectively, gives direct and constructive feedback, develops staff, and addresses performance concerns promptly.
• Forecasting and operational discipline: connects projected work to deliverables, available capacity, utilization, and financial targets and adjusts plans as conditions change.
• Sales and pipeline discipline: maintains reliable CRM data, advances clear next steps, and balances relationship-building with accountability for activity, conversion, and revenue goals.
• Communication and collaboration: presents clearly, manages conflict and escalations, clarifies roles and dependencies, and builds alignment across technical, operations, sales, and client teams while improving repeatable practices.

Nice To Haves

• Applicants must be able to attend in-person meetings and events in the Northeast region throughout the year and have access to reliable transportation and an acceptable driving record.

Responsibilities

• Lead a portfolio of CET waste programs and translate contracts into clear workplans, delivery schedules, staff assignments, quality standards, and measurable targets.
• Oversee delivery of hotline assistance; generator and compost-site technical assistance; partner and service-provider support; outreach and lead-generation campaigns; and trainings, webinars, roundtables, forums, and presentations.
• Ensure delivery of technical assistance and implementation support, including tailored recommendations, cost analysis, source-separation and contamination-reduction strategies, staff training, customized signage and templates, troubleshooting, and recognition-program support.
• Manage development of program resources and market-building deliverables, including guidance documents, best management practices, standard operating procedures, SWOT analyses, fact sheets, case studies, website and social-media content, service-provider research, and market-development recommendations.
• Track and report contracted outputs and outcomes, including assistance volume, participation, implementation progress, material tonnage, diversion rates, contamination, cost savings, avoided disposal costs, and greenhouse-gas reductions.
• Own team outcomes and translate program goals into clear individual expectations, measurable priorities, and consistent accountability.
• Directly supervise staff through regular one-on-ones, timely feedback, coaching, delegation, professional-development planning, and fair performance management, including corrective action when needed.
• Plan workloads, schedules, capacity, and utilization; balance near-term delivery needs with staff development and sustainable workloads.
• Support hiring and onboarding, identify training needs, approve time and expenses, and build a collaborative culture in which staff can raise risks, solve problems, and continuously improve.
• Build and maintain trusted client relationships, understand client priorities, manage expectations, and identify opportunities to expand services.
• Generate and qualify leads through outreach, referrals, networking, partnerships, and existing accounts; review pipeline health, next steps, and conversion progress weekly and maintain accurate CRM data.
• Contribute to discovery, scopes of work, proposals, pricing, presentations, contract renewals, and handoffs from sale to delivery.
• Work toward revenue and pipeline goals while ensuring that proposed services are operationally feasible and aligned with CET's mission.
• Manage program budgets, revenue forecasts, staffing plans, burn rates, margins, and delivery commitments; determine whether spending should be level or paced around deliverables and available capacity.
• Review forecasts, pipeline, staffing, utilization, and delivery pacing on a regular cadence; identify material variances, document root causes, and take corrective action when scope, timing, or staffing changes.
• Use operational data to prioritize backlogs, manage dependencies, remove barriers, and improve throughput, lead time, quality, and customer outcomes using Lean, Kanban, Agile, or similar methods.
• Provide concise reporting to clients and leadership and coordinate across departments on resource planning, roles, decisions, risks, and continuous improvement.

Benefits

• Health, wellness, and paid time off benefits begin on your very first day with us, so you're supported from the start.
• Generous paid time off including vacation and personal/sick time
• 8 paid holidays and 5 floating holidays
• Comprehensive medical and dental insurance with generous employer contributions
• Flexible spending health and dependent care accounts
• Vision insurance
• Life insurance which includes an employer paid group plan
• Disability insurance
• Supplemental accident, critical illness, and hospital indemnity insurance
• Pet insurance
• An employer paid Employee Assistance Program
• A retirement plan with a 3% company match
• A laptop
• Other office technology
• Work-related mileage reimbursement
• A monthly $85 stipend for your home internet and/or phone expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed