Value Performance Consultant

Advocate Health•Port Washington, WI

2d•$38 - $57•Onsite

About The Position

The Value Performance Consultant will expertly lead performance improvement efforts and coach others in developing performance improvement capabilities, with an emphasis on process redesign and measurement. This role provides direction to assigned departments and customers within the organization in planning a systematic, organization-wide approach to continuous quality improvement. The consultant applies a professional and calm style in challenging circumstances, plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources. They collaboratively coordinate, facilitate, implement, and participate in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas. The role also involves participating in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals. The consultant applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes. They use statistical techniques and tools to analyze and display clinical data, assist in the development and enhancement of tools for accurate data collection and quality improvement initiatives, and review and analyze quality data for accuracy, patterns, and trends. Participation in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership is also a key aspect. The consultant conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated. They use sophisticated analytical thought to guide problem-solving and identify innovative solutions, utilizing facilitation skills, data analysis, and statistical process control to effect improvement in quality, value, and clinical outcomes. Maintaining awareness of emerging conflicts and potential risk situations and using effective techniques to ameliorate or escalate to appropriate leadership for resolution is crucial. The role involves leading department and performance improvement meetings, analyzing trends of performance metrics/business unit level dashboards, identifying opportunities for improvement, developing and maintaining management action plans, measuring success of these action plans, and creating the records and follow-up metrics for each meeting and activity, reassessing approach to maximize success. Individual meetings with clinicians and their teams are held to assist with problem-solving and facilitate improvement strategies. The consultant participates in the development of content for communication tailored to diverse audiences, promotes cross-departmental communication, collaboration, and performance improvement, and ensures all key stakeholders receive consistent communication across departments and sites. Findings and analysis of record reviews, audits, surveys, and other data are communicated to process owners and stakeholders. Research and recommendation of best practice strategies to improve processes and quality outcomes and goals are conducted. The consultant serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows. Participation in the development and maintenance of educational material, and providing training/educational programs and in-services to a wide range of audiences, including physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members, is also part of the role. They serve as a resource and mentor to colleagues with less experience.

Requirements

Certificate in health care quality, patient safety or project management/Lean preferred and is required within 2 years of employment.
Bachelor’s degree or equivalent years of experience
Requires 3 years' experience cumulatively in health care, clinical quality improvement, project management, or a directly related fields.
Knowledge of quality improvement methodologies, tools, and measures.
Independent effective resolution of complex problems.
Project Management methodology and tools.
Statistical techniques to support analysis and interpretation of data.
Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
Analyze complex data, make inferences, and validate conclusions.
Team and meeting facilitation techniques and tools.
Evidence based, best practice resources. Ability to research and critique strength of evidence based and best practice recommendations.
Conflict Management.
Team Building.
Ability to handle difficult situations and maintain professionalism.
Efficient and effective physician practice operations.
Adult learning theories and principles.
Recognize diverse social styles and talent
Strong written and oral communication skills.
Experience with Microsoft Office Suite.
Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting.

Nice To Haves

Certificate in health care quality, patient safety or project management/Lean preferred

Responsibilities

Expertly leads performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement.
Provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement.
Applies a professional and calm style in challenging circumstances.
Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources.
Collaboratively coordinates, facilitates, implements, and participates in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas.
Participates in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals.
Applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes.
Uses statistical techniques and tools to analyze and display clinical data.
Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives.
Reviews and analyzes quality data for accuracy, patterns, and trends.
Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership.
Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated.
Uses sophisticated analytical thought to guide problem solving and identify innovative solutions.
Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality, value, and clinical outcomes.
Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques to ameliorate or escalates to appropriate leadership for resolution.
Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
Meets individually with clinicians and their teams to assist with problem-solving, recommend and facilitate improvement strategies.
Participates in the development of content for communication tailored to diverse audiences.
Promotes cross-departmental communication, collaboration, and performance improvement.
Ensures all key stakeholders receive consistent communication across departments and sites.
Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders.
Researches and recommends best practice strategies to improve processes and quality outcomes and goals.
Serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows.
Participates in the development and maintenance of educational material.
Provides training/educational programs and in-services to a wide range of audience, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members.
Serves as a resource and mentor to colleagues with less experience.

Benefits

Comprehensive suite of Total Rewards
Benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program