Value-Based Care Clinical Coordinator

Patient First•Glen Allen, VA

2d•Onsite

About The Position

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 78 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here

Requirements

Must be eighteen years of age or older
Associate degree preferred
At least 3 years of experience as a Medical Assistant, preferably within a Patient First center
Experience in scheduling appointments with multiple providers, including diagnostic testing
Ability to work in a team-oriented environment and be highly organized
Ability to work and communicate effectively with all levels of administrative and professional personnel
Exceptional oral, written, and telephonic communication skills
Self-disciplined, self-directed, motivated, energetic, passionate, and innovative
Must be able to sit, stand, and walk for long periods of time

Nice To Haves

Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred

Responsibilities

Assisting Nurse Care Managers (NCMs) by facilitating outside specialty referrals, scheduling diagnostic testing, or aiding in collaborative care efforts as directed
Coordinating external clinical resources efficiently according to NCM directives and care plans using the resources available
Collaborating with department leadership to support and improve the effectiveness and efficiency of clinical practices and processes
Understanding the electronic medical record system, NCM module, and payer-specific systems
Developing and maintaining strong relationships with patients, Patient First Physicians, ancillary staff, and external clinical support resources to ensure continuity of care
Conducting telephonic outreach to patients to encourage clinical gap closure, including: Providing telephonic advice per Patient First and Value-Based Care-specific instructions, maximizing the patients’ health, wellness, safety, and self-care capabilities by closing care gaps and helping with coordination of patient self-care needs, and scheduling and facilitating conversations with NCMs
Educating patients and caregivers on the importance of specified preventive or chronic care gaps
Assisting patients with appointment scheduling
Conducting follow-ups with patients to ensure compliance with recommendations and follow-up appointments as needed
Coordinating any necessary clinical information to support specialist appointments and transitions of care between in-patient, specialty, and primary care settings
Communicating necessary patient updates, escalating clinical needs, and ensuring an effective handoff has been made to the assigned NCM
Facilitating the transfer of all urgent and emergent calls to an NCM or the Quality Improvement Committee (QIC) Project Director
Developing a list of medical and community resources available to patients and maintaining collegial relationships with frequently used organizations
Facilitating continuity of care on behalf of the patient to ensure successful closure of care gaps
Fostering positive relationships with and effective communication between Patient First, consulting physicians, hospitals, and other frequently used health care resources
Assisting with the day-to-day operations and administrative needs of the NCM department
Completing assigned checklists within the assigned shift
Receiving and storing supplies, as well as restocking the NCM area as needed
Attending staff meetings as scheduled by the NCM Supervisor
Handling NCM requests in a timely manner
Operating and maintaining office equipment as trained