Job Requisition: R12486 Valuation Manager, Luxury Handbags (Appraiser) - Chestnut Hill/Boston - New Store Opening
About The Position
As a Valuation Manager at The RealReal, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge. As a subject-matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white-glove client experience. You will also support occasional supply events through on-site valuations and participate in remote pricing initiatives to support cross-functional teams across the organization. We’re seeking a process-driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best-in-class service. On-site role based in our Chestnut Hill, MA store - coming soon!
Requirements
- Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
- 2–5 years of experience in the luxury space within a customer-facing role
- Flexibility to work select weekend days
- Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
- Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
- Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
- Passion for delivering a high-touch, luxury client experience every day
- Polished, professional presence with strong presentation skills
- Clear and effective communicator, both verbally and in writing
Nice To Haves
- Sales experience strongly encouraged
Responsibilities
- Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
- Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources
- Provide pre-consignment pricing support to consignors and internal sales partners
- Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams
- Own the sell-through performance and velocity of items you personally price
- Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
- Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities
- Support additional store and team needs as required to ensure a seamless retail experience
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
