Valuation Manager, Fine Jewelry and Watches (Appraiser) - Chestnut Hill/Boston - New Store Opening
About The Position
As a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and authenticating fine jewelry and watch pieces across our dynamic acceptance standards. As a subject-matter expert, you will educate and build trust with our consignors, customers, and your peers, translating market knowledge to a white-glove client experience. You will also support occasional supply events through on-site valuations and participating in remote pricing initiatives to assist cross-functional teams across our organization. We’re seeking a process-driven individual who has extraordinary attention to detail and wants to hone their expertise in fine jewelry and watches. On-site role based in our Chestnut Hill, MA store.
Requirements
- Strong knowledge of fine jewelry in the primary and secondary market
- 2-5 years experience working in the luxury space in a customer facing role
- Flexibility to work certain weekend days
- Sales experience strongly encouraged
- Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
- Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
- Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
- Passion for delivering a high-touch, luxury client experience every day
- Polished, professional presence with strong presentation skills
- Clear and effective communicator, both verbally and in writing
Nice To Haves
- GIA credentials such as Graduate Gemologist (GG), Accredited Jewelry Professional (AJP), or equivalent coursework/experience strongly preferred
Responsibilities
- Facilitate all valuation appointments, working directly with clients to provide a relaxed, consultative experience that educates them on the value of their items within our marketplace
- Conduct real-time valuations and authentication of fine jewelry and watches using a wide array of industry specific tools
- Provide pre-consignment pricing services to consignors and internal sales partners
- Maintain strong understanding of pricing trends and the sell-through velocity of fashion items by working with the Pricing and Authentication teams
- Own the sell-through performance and velocity of items you personally price
- Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
- Partner with the Store Manager to understand customer needs and stay current with in-store operations and priorities
- Support additional store and team needs as required to ensure a seamless retail experience
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
