Valet PT

Black Oak Casino Resort•Tuolumne, CA

2d•Onsite

About The Position

Responsible for greeting and welcoming all Guests and safely parking and retrieving Guests vehicles while ensuring professionalism at all times. This role involves providing excellent Guest service, assisting with Valet Check-in and Check-out, inspecting vehicles for damage, and reporting any issues. The Valet will also answer Guest questions about the Casino and its facilities, maintain work areas, and assist with traffic flow and luggage transport. Adherence to speed limits, traffic laws, and company policies is essential.

Requirements

Must possess a high school diploma, G.E.D. or equivalent.
Must possess a cooperative and friendly nature.
Must have the ability to communicate and follow directions effectively.
Must possess and maintain a valid California driver’s license and a Black Oak Casino driver’s permit.
Must be able to communicate using 2-way radios and/or cell phones.
Must have the ability to understand and carry out instructions in written or oral form.
Must possess a working knowledge of computer programs and applications, and be able to utilize advance cellular technology.
Must be able to drive vehicles of various makes and models.
Must maintain a neat and professional appearance that is in compliance with Black Oak Casino policies.
Must be at least 18 years of age.
Must be able to pass a mandatory drug test.
Must be able to obtain a valid gaming license.
Must provide evidence of employment eligibility in the U.S.
Must be able to communicate proficiently in English.

Responsibilities

Acts professionally with Guests and Team Members, and provides excellent Guest service at all times.
Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
Opens vehicle doors for all Guests.
Visually inspects Guests’ vehicles upon receipt, and at the time of retrieval, for any vehicle damage.
Accurately notes all damage before moving a vehicle, and immediately reports any subsequent damage to the Supervisor/Designee.
Provides Guests with Claim Checks for their vehicles.
Delivers and retrieves Guest vehicles as quickly and safely as possible, may include running if necessary.
Obeys all speed limits, traffic laws, and vehicle operation policies of Black Oak Casino.
Secures Guest vehicles properly by locking doors and windows and setting the parking brake.
Answers all Guest questions about Valet, Hotel Registration, Casino events, Facilities, Restaurants, etc.
Upholds cleanliness of all work stations and areas.
Reports any Safety/Security related incident or potential incident to Supervisor/Designee and Public Safety Dispatch.
Assists in directing and maintaining the proper flow of traffic.
Directs self-parking Guests to appropriate parking spaces.
Offers and provides assistance transporting luggage, strollers, wheelchairs, walkers, and other baggage to and from vehicles and carts.
Prepares requisitions for any supplies as needed to keep the Valet operations properly stocked and ready for business.
Reports cash tips in accordance with IRS tip reporting rules and Black Oak Casino policies.
Performs other duties as assigned.