Valet Supervisor - Ritz Carlton - Key Biscayne

SP Plus•Key Biscayne, FL

10d•Onsite

About The Position

SP+ is an artificial intelligence company for the real world, using computer vision to enable checkout-free parking experiences. They are the largest parking network in America and are reinventing parking. This role is for a Valet Supervisor at the Ritz Carlton in Key Biscayne. The position offers a fast-paced, exciting environment with diverse guests and involves leading by example and overseeing daily shift operations to ensure a 5-Star guest experience.

Requirements

At least 6 months of guest service experience.
A valid state driver’s license with a safe driving record.
Must be at least 18 years of age.
Ability to communicate effectively in English (written and oral).
Must maintain a professional appearance and demeanor at all times.
Ability to stand for long periods (up to 8 hours) and sprint short distances when needed.
Ability to lift, push, pull, and carry up to 50 lbs (luggage, signs, etc.).
Ability to work outdoors in all weather elements (heat, rain, wind, or snow).
Ability to bend, stoop, squat, and lift frequently throughout the shift.

Responsibilities

Provide and guide your team to deliver 5-Star service to every guest.
Maintain a high standard of professionalism to ensure total guest and client satisfaction.
Focus on enhancing the well-being of both guests and associates to create memorable experiences.
Ensure the proper functioning of your assigned shift from start to finish.
Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
Step in to assist with high-profile guests or resolve any service concerns on the spot.
Maintain the flow of the parking facility to ensure efficiency and safety at all times.