Valet Supervisor - Ritz Carlton South Beach

SP Plus • Miami Beach, FL

2d • Onsite

About The Position

As a Valet Supervisor, you are an integral part of the guest experience, ensuring every "warm welcome" is handled with excellence. You will lead by example and overseeing daily shift operations.

Requirements

• At least 6 months of guest service experience.
• A valid state driver’s license with a safe driving record.
• Must be at least 18 years of age.
• Ability to communicate effectively in English (written and oral).
• Must maintain a professional appearance and demeanor at all times.

Responsibilities

• Provide and guide your team to deliver 5-Star service to every guest.
• Maintain a high standard of professionalism to ensure total guest and client satisfaction.
• Focus on enhancing the well-being of both guests and associates to create memorable experiences.
• Ensure the proper functioning of your assigned shift from start to finish.
• Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
• Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
• Step in to assist with high-profile guests or resolve any service concerns on the spot.
• Maintain the flow of the parking facility to ensure efficiency and safety at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed