Valet Supervisor - Ritz Carlton South Beach

SP PlusMiami Beach, FL
Onsite

About The Position

As a Valet Supervisor, you are an integral part of the guest experience, ensuring every "warm welcome" is handled with excellence. You will lead by example and overseeing daily shift operations.

Requirements

  • At least 6 months of guest service experience.
  • A valid state driver’s license with a safe driving record.
  • Must be at least 18 years of age.
  • Ability to communicate effectively in English (written and oral).
  • Must maintain a professional appearance and demeanor at all times.

Responsibilities

  • Provide and guide your team to deliver 5-Star service to every guest.
  • Maintain a high standard of professionalism to ensure total guest and client satisfaction.
  • Focus on enhancing the well-being of both guests and associates to create memorable experiences.
  • Ensure the proper functioning of your assigned shift from start to finish.
  • Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
  • Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
  • Step in to assist with high-profile guests or resolve any service concerns on the spot.
  • Maintain the flow of the parking facility to ensure efficiency and safety at all times.
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