Valet Supervisor- Colcord Hotel

Coury Hospitality•Oklahoma City, OK

13d•Onsite

About The Position

The Colcord Hotel, a Curio Collection Hotel by Hilton, is seeking a Valet Supervisor to join their team. This role is crucial for ensuring the guest experience begins the moment they arrive at the hotel, providing warm, efficient, professional, and safe valet service. The ideal candidate will be a leader who exemplifies exceptional service, handles guest vehicles with the utmost care, and maintains a welcoming and organized front drive. This position offers an opportunity to create "UNMATCHED MOMENTS" for every guest.

Requirements

Minimum of one year of previous valet and/or customer service experience required.
Valid driver's license required.
Clean driving record required.
Ability to successfully pass the company's annual MVR screening.
No more than one moving violation within a two-year period.
Strong customer service and interpersonal skills.
Ability to communicate clearly and professionally with guests, coworkers, and leadership.
Ability to provide directions and information about the hotel and surrounding Oklahoma City area.
Ability to lead by example and support fellow Valet Curators during busy operations.
Ability to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on business needs.
Must wear comfortable, closed-toe, non-skid shoes while working.

Nice To Haves

Previous valet supervisory or leadership experience preferred.
Knowledgeable about The Colcord Hotel, its services, outlets, events, and the surrounding Oklahoma City area—or are eager to learn.
Comfortable working in a fast-paced environment where guest needs and business volume can change quickly.
Dependable, flexible, and comfortable working outdoors in varying weather conditions.
Positive, service-first mindset to every shift.

Responsibilities

Supporting and supervising the Valet team while helping ensure consistently exceptional service.
Safely and efficiently parking vehicles in designated areas and ensuring vehicles are locked and keys are properly secured in the valet booth.
Safely and efficiently retrieving vehicles and matching claim ticket numbers to ensure the correct vehicle is returned to each guest.
Inspecting the exterior of incoming vehicles and accurately documenting any existing damage on the valet ticket.
Greeting every guest arriving at the front drive with a warm welcome, eye contact, and genuine hospitality.
Opening and closing vehicle doors for arriving and departing guests.
Assisting guests with luggage, packages, trunks, and other belongings using baggage carts or by hand.
Assisting guests with loading and unloading luggage and passengers.
Asking guests if they need directions or additional assistance and providing helpful information.
Providing guests with information about parking services, fees, hotel outlets, daily functions, events, and nearby points of interest.
Assisting guests with special needs and providing additional support to physically challenged travelers when needed.
Anticipating guest needs and looking for opportunities to provide thoughtful service before being asked.
Maintaining the appearance, cleanliness, and organization of the front drive and parking areas.
Staying aware of activity on the front drive and proactively identifying opportunities to assist guests.
Communicating professionally and graciously with guests, visitors, coworkers, and leadership.
Responding to guest questions and resolving service concerns promptly and professionally.
Supporting the team during busy arrival and departure periods by safely running or jogging to and from parking areas when retrieving vehicles.
Helping maintain a professional, organized, and welcoming valet operation throughout the shift.
Supporting additional valet responsibilities and operational needs as directed by Management.