Valet Shift Manager

Potawatomi Casino | Hotel•Milwaukee, WI

13d•Onsite

About The Position

In this fast-paced, high energy environment where great guest service is essential, how do we ensure our guests vehicles are parked and secure while they enjoy their time with us? As a Valet Shift Manager, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Requirements

A high school diploma or equivalent is required.
One year of supervisory experience is required.
Must have a valid, unexpired Wisconsin Driver’s License.
Must have and maintain an acceptable Motor Vehicle Record (MVR).
The ability to successfully achieve Responsible Alcohol certification within 90 days.
Office skills must include the ability to use standard office equipment and general knowledge of Microsoft Office.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift.
The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
The team member must be able to operate a personal computer/point-of-sale (POS) system.
The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 60 pounds occasionally, with assistance.
Team member must wear all required Personal Protective Equipment (PPE) while performing job duties.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

1 year of valet driving experience is preferred.
Prior knowledge of DOT rules and regulations, preferred.
Prior experience working with a point-of-sale system is preferred.

Responsibilities

Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
Plan, direct, and monitor the daily valet operations on assigned shift to ensure smooth and efficient operations.
Conduct daily pre-shift meetings, establish reports, attend department operation meetings, delegate tasks effectively, anticipate the needs of guests and team members, and encourage team member feedback.
Use independent judgement to resolve difficult guest situations with positive resolution.
Adhere to all Department of Transportation (DOT) rules and regulations.
Assist in processing all levels of Potawatomi Hotel & Casino (PH&C) card holder and guest payment transactions for valet services in a timely and accurate manner.
Control pace and quantity of production, minimizing down time.
Ensure safe storage and proper handling of guest items in valet and coat check area.
Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.