Shift Manager - Hotel Valet

Ace Careers Website • Seattle, WA

17h • Onsite

About The Position

Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required. Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies. Maintaining constant communication with property management, site manager, customers, and guests. Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence. Directing valet operations ensuring a smoothly running operation. Assisting with employee schedules, timecard approval and payroll. The Shift Manager is responsible for assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met. Effective communication is vital for the Shift Manager role. They must maintain constant communication property management, site manager, customers, and guests. We consider our team and guests as part of our extended family. The Shift Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere. Our commitment to exceptional service is non-negotiable. The Shift Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed. While the Shift Manager's primary role is assisting management, they should also be mindful of operational efficiency. The Shift Manager is responsible for overseeing many parts of a location’s operation.

Requirements

• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Nice To Haves

• Bachelor’s degree preferred, but not required.

Responsibilities

• Assisting in the management of team members including hiring, training, coaching and counseling processes.
• Planning and directing special event activities.
• Coordinating with other managers and directors.
• Responding to and resolving guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns and resolving issues in their absence.
• Directing valet operations.
• Assisting with employee schedules, timecard approval and payroll.
• Overseeing many parts of a location’s operation.
• Exceeding guest expectations by assisting with luggage, providing directions, and offering assistance.

Benefits

• $27.00 - $29.00 per hour plus potential bonus
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees