Valet Runner (Part-Time, On-Call)

Muckleshoot Casino Resort • Auburn, WA

3d • Onsite

About The Position

The Valet Runner is responsible for directing vehicle traffic, securing transportation, assisting with luggage, and safely parking, securing, and retrieving guest vehicles. This role also involves providing information about the hotel and surrounding areas, delivering excellent guest service, and maintaining a professional appearance. The Valet Runner must operate guest vehicles safely, maintain a positive attitude in various weather conditions, and promote a safe work environment. Responsibilities include managing the parking area, documenting incidents, reporting safety hazards, and ensuring the cleanliness and security of parking areas. The position requires engaging guests and team members professionally and performing other assigned duties.

Requirements

• MUST HAVE VALID WASHINGTON STATE DRIVER'S LICENSE with a clean driving record (MVR).
• Able to drive stick shift transmission.
• Able to drive all types of vehicles.
• Thorough knowledge of local areas and roads.
• 3 years’ experience driving vehicles.
• Ability to communicate effectively with others both verbally and in writing.
• Ability to walk, stand, and run for prolonged periods of time.
• Provide excellent customer service and maintain a professional demeanor.

Responsibilities

• Directs vehicle traffic, secures transportation, and assists with luggage.
• Safely parks, secures, and promptly retrieves guest vehicles.
• Records guest information and parking details on valet ticket.
• Provides information about the hotel, restaurant, and surrounding areas.
• Delivers efficient, gracious, and professional service to maximize guest satisfaction.
• Maintains professional appearance, responds to guest service issues, and reports to management.
• Prioritizes safety while driving responsibly.
• Greets visitors, opens doors, and assists elderly/disabled guests.
• Operates guest vehicles safely, ensuring security and providing accurate directions.
• Maintains a positive attitude in extreme weather conditions.
• Recommends alternative transportation for intoxicated guests, following policies.
• Promotes a positive and safe work environment, ensuring security of vehicles and belongings.
• Follows up with guests to ensure satisfaction.
• Manages opening and closing of parking area/facility.
• Documents and reports vehicle incidents and maintains shift logs.
• Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor.
• Monitors and maintains safety, security, and cleanliness of parking areas.
• Redirects traffic when parking facility is full and communicates with staff.
• Engages guests and team members professionally.
• Performs assigned duties and responsibilities.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

Benefits

• Competitive salary starting at $17.13/hr. with discretionary performance bonuses 2x a year!
• Complimentary meals
• Covered team member parking.
• Company-paid gaming licenses (Class A & Class B)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed