Valet Runer

Universal Studios Hollywood • Los Angeles, CA

4d • Onsite

About The Position

This role involves providing exceptional guest service in a valet setting. Responsibilities include greeting guests, managing vehicle keys and inspection, parking and retrieving vehicles safely and efficiently, and resolving guest issues. The position requires a strong commitment to safety, security, and maintaining a positive environment for all guests and team members.

Requirements

• Must be 18 years old or older
• CA Class C Driver’s License required. Driving record, with no more than one point, must be provided.
• Must be able to drive Manual Transmission.

Responsibilities

• Greets guests, opens all vehicle doors, informs guests of valet prices and vehicle pick up information in a friendly and professional manner.
• Inspects vehicle for damages, notes damages on paperwork, and collects keys from guest.
• Takes vehicle to available parking space, parks vehicle, writes name on window and key tickets, and notes parking location.
• Leaves keys and inspection paperwork at the valet cashier window for processing and intake.
• Retrieves guest vehicle and delivers in a timely, safe manner.
• Reports maintenance issues that surface and follows up to ensure appropriate action is taken immediately.
• Resolves guest complaints in a timely manner or refers issues to the appropriate level team member for resolution.
• Promotes and provides extraordinary guest service for both internal and external guests, answers questions, offers information, and provides assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies are upheld.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performs other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed