Valet/Porter

Clay Subaru•Norwood, MA

7d•Onsite

About The Position

The Clay Subaru Valet is responsible for providing exceptional customer service by efficiently managing the parking and retrieval of customer vehicles. This role involves greeting customers, assisting with vehicle handling, and ensuring a smooth and welcoming experience for clients visiting the dealership.

Requirements

Valid Driver’s License: Must have a clean driving record and be able to operate various types of vehicles.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Attention to detail and reliability.

Nice To Haves

Previous experience in a valet or customer service role is preferred but not required.

Responsibilities

Greet customers with a friendly and professional demeanor upon arrival.
Provide clear and accurate information about service processes and estimated wait times.
Assist customers with vehicle drop-off and pick-up. This consists of walking customers out to their cars after service is completed.
Safely park and retrieve customer vehicles, ensuring proper handling and care.
Operate vehicles in accordance with dealership policies and traffic regulations.
Conduct basic vehicle checks (e.g., fuel levels, cleanliness) before returning to customers.
Keep track of customer and loaner keys.
Manage loaner fleet: check in loaners when returned, inspect loaners for any damages or any customer belongings left behind, check gas level and fill with gas if needed, and bring to clean up when dirty.
Bring customer cars to clean up when requested.
Assist with pick up drop off services (picking up the customer’s car at their home to bring it in for service and dropping it back off after the service is completed).
Efficiently organize and manage the dealership's parking lot to maximize space and accessibility.
Ensure vehicles are parked in designated areas and that the lot remains orderly and clean.
Ensure the security of the vehicles parked on the lot.
Address any customer concerns or inquiries promptly and professionally.
Coordinate with service and sales teams to ensure a seamless customer experience.
Provide assistance with luggage or personal items if needed.
Follow all safety protocols and procedures to prevent accidents and damage to vehicles.
Adhere to dealership policies regarding vehicle handling and customer interaction.
Report any safety hazards or concerns to the appropriate manager.
Maintain accurate records of vehicle locations and service requests.
Assist with maintaining cleanliness and organization of the service drive.