Valet Parking/Patient Escort - Part-Time - North Liberty Hospital

UIOWA•Iowa City, IA

3d•Onsite

About The Position

The North Liberty Hospital Department of Guest Services is seeking a part-time Patient Escort-Valet Parking. In accordance with Service Excellence and departmental guidelines, the primary duties of this position include: Safely drive valet parked vehicles, perform valet parking duties as assigned, greet patients and guests upon arrival to the hospital. Transporting and assisting ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination. Deliver wheelchairs to assigned areas. Problem solve when service recovery is needed. Assist patients and guests with questions and way finding needs. On occasion, drive a motorized transportation cart, safely, perform guest services dispatch duties, deliver moveable medical equipment throughout the hospital, clean and store equipment, drive late evening shuttle, and perform other duties as assigned. Must comply with UI Fleet Safety Driving Record Review Standards. This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Requirements

Ability to read, write and follow instructions
Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed
Must be able to remain in a stationary position and move for extended periods of time
Must be able to work in inclement weather
Must be able to move for long periods of time

Nice To Haves

Excellent customer service skills
Experience working with the general public in a service environment
Excellent interpersonal communication skills
Experience working with internal and external customers
Ability to use a mobile phone and other electronic devices
Ability to understand basic floor plan of MCNL
Basic computer skills
Ability to safely drive all types of vehicles
Ability to exceed customer expectations
Ability to move across long distances and remain in a stationary position for extended periods of time
Ability to perform duties indoors and outdoors

Responsibilities

Safely drive valet parked vehicles
Perform valet parking duties as assigned
Greet patients and guest upon arrive to the hospital
Transporting and assisting ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination
Deliver wheelchairs to assigned areas
Problem solve when service recovery is needed
Assist patients and guests with questions and way finding needs
On occasion, drive a motorized transportation cart, safely
Perform guest services dispatch duties
Deliver moveable medical equipment throughout the hospital
Clean and store equipment
Drive late evening shuttle
Perform other duties as assigned