Valet Parking/Patient Escort - Part-Time - North Liberty Hospital

University of Iowa • Iowa City, IA

4d • Onsite

About The Position

The North Liberty Hospital Department of Guest Services is seeking a part-time Patient Escort-Valet Parking. In accordance with Service Excellence and departmental guidelines, the primary duties of this position include safely driving valet parked vehicles, performing valet parking duties as assigned, greeting patients and guests upon arrival to the hospital, and transporting and assisting ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units, and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination. The role also involves delivering wheelchairs to assigned areas, problem-solving when service recovery is needed, assisting patients and guests with questions and wayfinding needs. On occasion, duties may include driving a motorized transportation cart, performing guest services dispatch duties, delivering moveable medical equipment throughout the hospital, cleaning and storing equipment, driving a late evening shuttle, and performing other assigned duties. This position has a blood-borne pathogen exposure risk. The successful candidate must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. They must also be able to remain in a stationary position and move for extended periods of time, work in inclement weather, and move for long periods of time. Compliance with UI Fleet Safety Driving Record Review Standards is required.

Requirements

• Ability to read, write and follow instructions
• Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
• Must comply with UI Fleet Safety Driving Record Review Standards
• Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed.
• Must be able to remain in a stationary position and move for extended periods of time.
• Must be able to work in inclement weather.
• Must be able to move for long periods of time.

Nice To Haves

• Excellent customer service skills; experience working with the general public in a service environment.
• Excellent interpersonal communication skills; experience working with internal and external customers.
• Ability to use a mobile phone and other electronic devices.
• Ability to understand basic floor plan of MCNL.
• Basic computer skills.
• Ability to safely drive all types of vehicles.
• Ability to exceed customer expectations.
• Ability to move across long distances and remain in a stationary position for extended periods of time.
• Ability to perform duties indoors and outdoors

Responsibilities

• Safely drive valet parked vehicles
• Perform valet parking duties as assigned
• Greet patients and guest upon arrive to the hospital.
• Transporting and assisting ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or walking them to their destination.
• Deliver wheelchairs to assigned areas.
• Problem solve when service recovery is needed.
• Assist patients and guests with questions and way finding needs.
• On occasion, drive a motorized transportation cart, safely, perform guest services dispatch duties, deliver moveable medical equipment throughout the hospital, clean and store equipment, drive late evening shuttle, and perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed