Valet Parking Clerk (Full-Time; Varied Shift)
About The Position
Harrah's Cherokee Casino Resort is seeking a Valet Parking Clerk to process Valet payment transactions, queue vehicles for delivery, and file key packs and tickets systematically to ensure the highest level of guest service. This role involves operating an electronic cash register system, a retrieval indication system, and scanning parking tickets for date and time recording. The clerk will also handle the rental of scooters and check-in/check-out of wheelchairs, ensuring all paperwork is completed correctly. A key aspect of the role is demonstrating and maintaining excellent service skills, delighting guests, and effectively handling guest problems with courtesy and appropriate service recovery measures. The position requires maintaining records of cars parked and delivered, ensuring parking tickets are completed accurately, and entering data into the computerized valet parking system. Flexibility in a changing work environment and participation in departmental meetings are also expected. Adherence to all regulatory, departmental, and company policies and procedures, as well as endorsing the business objectives, ethics, and values of Caesars Entertainment, is mandatory.
Requirements
- A high school diploma or GED is required
- Six months of money handling and electronic cash register experience is required
- A valid driver’s license is required with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Ability to handle multiple priorities in a fast-paced environment
- Ability to work independently
- Neat, professional appearance with excellent personal hygiene
- Ability to excel in a self-directed environment
- Documented teamwork behaviors and attitudes
Nice To Haves
- Six months of computer experience is preferred
- Six months of data entry experience is preferred
- Six months of experience with bar-code scanning equipment is preferred
- Six months of valet or transportation experience is preferred
Responsibilities
- Process payment transactions utilizing an electronic cash register system
- Operate retrieval indication system, and queue vehicles for delivery in an organized manner
- Scan parking tickets for date and time measurement recording
- Receive key packs and parking tickets from Valet parkers
- Ensure parking tickets properly reflect the location of all vehicles parked
- Process rental of scooters and check-in and check-out of wheelchairs with all paperwork
- Demonstrate high levels of service skills on a consistent basis
- Delight our guests with outstanding service
- Ensure parking tickets have been completed correctly by Valet parkers prior to filing
- Enter ticket and parker data into the computerized valet parking system
- Maintain records of total cars parked and delivered by each Valet parker
- Ensure that guest problems are handled in an effective and courteous manner
- Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members
- Park and fully secure vehicles in approved lots or spaces when needed
- Flexible and receptive to change in work environment and procedure
- Participate in departmental and property-wide discussions, meetings, and service initiatives
- Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
