Valet Parking Cashier

Four Seasons•Baltimore, MD

9d•Onsite

About The Position

The Valet Cashier serves as the primary point of contact for external and internal guest inquiries related to Valet Parking and Guest Services requests. This role involves collecting necessary information from guests for request execution, warmly greeting guests retrieving parked cars, collecting and accurately posting payments for parking services, and depositing all cash receipts according to established procedures. The Valet Cashier also directs valet parkers, monitors valet workflow, guest parking, and luggage requests, ensuring timely service and accurate documentation. Key responsibilities include maintaining accurate control of keys for parked cars, managing logs, parking records, guest preference profiles, and service request data within the property management system. This role demands handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolving customer complaints, and assisting with inquiries about hotel services, hours of operation, key personnel, and in-house events. The position requires compliance with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct and working harmoniously and professionally with colleagues and supervisors.

Requirements

Work authorization in the United States required.
Valid Driver’s License required with a clean driving record.

Nice To Haves

Experience driving vehicles with both manual and automatic transmission preferred.
Previous experience in guest oriented, fast paced work environment is preferred.

Responsibilities

Serves as primary point of contact for external and internal guest inquiries related to Valet Parking and Guest Services requests.
Collects all the necessary information from the guest so that request can be executed.
Warmly greets guest who wants to retrieve a parked car.
Collects payment for parking services and accurately posts the payment.
Deposits all cash receipts in accordance with established procedures.
Directs valet parkers to retrieve the car.
Monitor valet workflow, guest parking and luggage requests, and special handling instructions, ensuring timely service and accurate documentation.
Maintains accurate control of keys for parked cars.
Maintain and provide accurate logs, parking records, guest preference profiles, and service request data within the property management system.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.