Valet Parker

TriHealth•Cincinnati, OH

3d•Onsite

About The Position

The Valet Parker role requires excellent customer service skills, including strong verbal and written communication. Responsibilities include parking customer vehicles efficiently, handling potentially disruptive or impatient individuals with compassion, and operating all types of vehicles (automatic or standard shift). Valets must maintain a professional appearance (proper uniform, clean-shaven) and ensure a constant flow of traffic at the main entrance by keeping it clear of unattended vehicles. The role also involves conducting audits of parking areas, monitoring activity, providing directions or traffic control, identifying parking violations, and addressing safety or security issues. Additionally, Valet staff must be prepared to work in all weather conditions and may provide wheelchair assistance and escorts if needed.

Requirements

Excellent customer service skills
Very good verbal and written communication skills
Ability to drive all types of vehicles, automatic or standard shift
Must be in proper and approved uniform and clean shaven
2 years High School Education
Drivers License

Nice To Haves

Ability to deal with and show compassion with at times disruptive and impatient people
Ability to park customer vehicle in a timely manner
Maintain a constant flow of traffic to keep the Main entrance clear and free of unattended vehicles
Valet staff must work in all weather conditions
Valet will conduct audits of the parking areas to monitor activity, provide directions or traffic control, identify parking violations, safety or security issues
Valet may provide wheelchair assistance and escorts if necessary

Responsibilities

Exhibits professional image towards patients, visitors, employees.
Provide wheelchair assistance and escorts into building, to create a positive impression consistent with professional etiquette.
Maintain traffic flow in the vehicle staging area.
Monitor assigned work area for cleanliness and safety concerns and report issues that can't be easily corrected.
Monitor all parking areas for parking violations, safety, security issues.
Be willing and able to assist customers; may have to direct motorist to available parking spaces and to contact Security if additional assistance is needed.
Prepares for work by checking for any bulletins, post or schedule changes.
Verify that adequate supplies are on hand.
Keeps accurate and orderly records of parked vehicles.
Vehicles are always assessed and existing damage is noted.
Vehicles are operated in a professional and safe manner minimizing delays to customers and damage to vehicles.
Welcome everyone by making eye contact, greeting with a smile, and saying "hello".
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
Refrain from using cell phones for personal reasons in public spaces or patient care areas.
Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
Offer patients and guests priority when waiting (lines, elevators).
Work on improving quality, safety, and service.
Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.
Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community.