Valet Greeter

VPNE•West Palm Beach, FL

6d•Onsite

About The Position

The role of the Valet Greeter is to complete every customer interaction pleasantly and courteously while ensuring safety. As key players in delivering exceptional customer service, they should also have strong communication skills, work well under pressure, and be comfortable working in a fast-paced environment.

Requirements

Ability to read, write and verbally communicate in English
Effectively maneuvering around various locations inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
Ability to receive medical and security clearance for one or more locations
Strong sense of customer service
Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
Be at least 18 years of age.
Be able and willing to smile during every customer interaction.
Maintain uniform standards while around the account.

Nice To Haves

Ability to create relationships with customers.
Organization
Strong problem-solving abilities

Responsibilities

Make exceptional guest experiences the priority in every interaction.
Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
Maintaining a ready-to-serve posture that is welcoming to guests
Be polite and smile at all guests and prioritize the interaction when assistance is needed.
Prioritize assisting guests before other tasks.
Working efficiently, without rushing, to assist guests.
Use VPNE-preferred word choices while speaking with guests.
Provide information about the property per hotel brand guidelines.
You will be responsible for keeping the arrival area clean and tidy, including picking up any trash or debris and monitoring the overall appearance of the ramp.
Replace tickets as needed.
You will ensure the operation is safe for customers and staff by following all safety protocols and reporting hazards or incidents.