City Manager - Charlottesville

Parking Management Company•Charlottesville, VA

1d•Hybrid

About The Position

The Valet City Manager is responsible for overseeing the operations, financial performance, and service quality of multiple valet locations within a designated city or region. This role ensures efficient operations, strong client relationships, and exceptional customer experience while managing staff, optimizing revenue, and maintaining compliance with company policies and local regulations. The City Manager serves as the key liaison between the company, property owners, and business partners to drive growth and operational excellence. The primary objective is to lead and manage valet parking operations by ensuring efficient service delivery, financial profitability, and high customer satisfaction. The City Manager focuses on staff leadership, client relations, and operational efficiency, implementing strategies that enhance revenue, improve service quality, and maintaining a safe and professional work environment across all valet locations.

Requirements

5+ years of experience in valet parking, hospitality, transportation, or operations management.
Proven track record of successfully managing multiple locations and large teams.
Strong financial acumen, including experience in budgeting, financial reporting, and revenue optimization.
Excellent client relationship management skills, with experience in contract negotiations and business development.
Familiarity with local parking laws, permits, and compliance regulations.
A valid driver’s license.
Reliable transportation.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Advanced client management skills, focusing on building and maintaining strong relationships.
Effective communication with stakeholders, understanding their needs, and quickly resolving issues.
Ability to anticipate client requirements, coordinate responses across multiple locations, and adjust strategies as needed.
Practical knowledge of basic training methods, operational software, and essential leadership principles.
Hands-on coaching, team building, and adaptability across multiple sites.
Flexible leadership, accountability, and clear communication.
Expertise in managing payroll focused on scheduling and overtime control.
Ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency.
Solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software.
Ability to collaborate with IT departments and external vendors for the successful rollout of new technologies.
Excellent communication and reporting skills.
Ability to communicate complex information in a clear and concise manner.
Adaptability to changing environments and flexibility in managing various demands.
Capacity to handle unexpected challenges in project management and revenue operations.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

A bachelor’s degree in business, Hospitality, Management, or a related field is preferred but not required.

Responsibilities

Oversee the daily operations of multiple-valent parking locations, ensuring smooth and efficient service.
Develop and enforce operational procedures, safety protocols, and company policies.
Conduct regular site visits to monitor service quality, vehicle handling, and adherence to company standards.
Implement strategies to optimize traffic flow, space utilization, and overall service efficiency.
Recruit, hire, train, and manage valet supervisors, attendants, and operational staff.
Ensure employees meet performance expectations, appearance standards, and customer service protocols.
Conduct staff evaluations, provide coaching, implement development programs, and address staffing needs, scheduling, and employee relations.
Monitor and analyze financial performance, including revenue, expenses, and profitability.
Oversee cash handling, reporting, and compliance with financial procedures.
Identify opportunities for revenue growth through pricing adjustments, new service offerings, and operational efficiencies.
Prepare and present financial reports and forecasts to senior management.
Serve as the primary point of contact for property owners, business partners, and municipal stakeholders.
Address client concerns, negotiate contracts, and maintain strong professional relationships.
Develop strategies to improve service quality, exceed client expectations, and identify new business opportunities.
Ensure all valet locations provide exceptional customer service focused on guest satisfaction.
Monitor and respond to customer feedback, complaints, and service issues promptly.
Implement training programs to enhance guest interactions and improve service quality.
Ensure adherence to local parking regulations, permits, and legal requirements.
Enforce company safety policies to prevent vehicle damage, employee injuries, and liability issues.
Conduct safety audits and training sessions to maintain a secure work environment.
Oversee the use and maintenance of valet parking equipment, ticketing systems, and payment processing technology.
Identify and recommend technology upgrades to improve efficiency and service delivery.
Travel may be required for site visits, performance oversight, addressing challenges, and supporting new account launches.
Provide ongoing communication, consistent updates, and performance insights to leadership.
Actively involve staff in planning, decision-making, and process improvement.
Take full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers.
Promote a culture of quality and continuously work to enhance processes, services, and supervisory skills.
Perform other tasks as needed to support the company’s overall operational and financial objectives.
Attend required staff meetings and complete assigned training modules.
Work flexible hours when needed, particularly during financial close periods.
Occasional travel for financial reviews, audits, or corporate meetings may be required.