Patient Services Manager - Charlottesville, VA

Compass Group•Charlottesville, VA

3d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for over 70 years, leveraging culinary, nutritional, and operational expertise. Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125/APEX Award Training Organization. Morrison has over 1,600 registered dietitians and 1,200 executive chefs, and serves over 600 million meals annually. This role is seeking a Patient Services Manager to lead the Patient Services Team in an Acute Care setting.

Requirements

Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field.
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems.

Nice To Haves

Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred.
Minimum of one (1) year experience in food service management preferred in an acute care setting.
ServSafe® certified, desirable.

Responsibilities

Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population.
Hires, directs, coaches, trains, and develops patient service team members.
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations.
Ensures patient services staff assists in achieving stated patient satisfaction goals.
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies.
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs.