Cashier - Hilton Vacation Club Lake Tahoe Resort

Towne Park•South Lake Tahoe, CA

76d•Onsite

About The Position

The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests within five feet with a professional and friendly demeanor, and using guest last names during interactions. The position also requires practicing proper phone etiquette, assisting guests with directions, taxis, reservations, and other inquiries, and providing information about facility outlets, meeting rooms, amenities, and local attractions. A key part of the role is collecting and reconciling revenue, furnishing receipts upon request, accurately categorizing tickets for audit purposes, completing accurate and detailed shift reports, and following all cash bank standard operating procedures. The Valet Cashier will operate equipment including the register, gate, and credit card machine, obtain information about daily events and rates, identify and collect revenue for overnight vehicles that have not been charged, maintain claim checks and guest folio archives, produce guest vehicle key inventory for billing purposes, and pull guest keys and place them in pick-up order. Additionally, the role includes maintaining a clean work environment in the cashier booth, parking areas, and around trash receptacles, completing all tasks in a timely manner as instructed by the Account Manager, and collecting claim checks/tickets from all guests prior to issuing keys, while checking all keys for vehicle location and damage surveys prior to securing them.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background check and drug screen
One to three months related customer service experience and/or training; OR equivalent combination of education and experience without High School Diploma or GED
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance

Nice To Haves

Cashier/cash handling experience preferred

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Assists guests with directions, taxis, reservations and other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Collects and reconciles revenue and furnishes receipts upon request.
Accurately categorizes tickets for audit purposes.
Completes accurate and detailed shift reports.
Follows all cash bank standard operating procedures.
Operates equipment, including register, gate, and credit card machine.
Obtains information about daily events and rates to be charged.
Identifies and collects revenue for overnight vehicles that have not been charged for parking.
Maintains claim checks and guest folio archives.
Produces guest vehicle key inventory for billing purposes.
Pulls guest keys and places in pick up order.
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles.
Completes all tasks in a timely manner as instructed by the Account Manager.
Collects claim checks/tickets from all guests prior to issuing keys.
Checks all keys for location of vehicle and damage surveys prior to securing keys.