Valet Captain (55147)

PROVIDENCE HOSPITALITY GROUP•San Buenaventura (Ventura), CA

13d•$23 - $25•Onsite

About The Position

Join our team at Crowne Plaza Ventura Beach, managed by Providence Hospitality Partners, and work where the California coast meets exceptional hospitality. Located just steps from the sand and moments from downtown Ventura, our beachfront hotel is surrounded by restaurants, shops, and scenic attractions like the Ventura Pier and Surfers Point. Providence Hospitality Partners, based in Denver and founded in 2002, operates hotels where every guest wants to stay and every associate wants to work. We’re committed to creating a culture of teamwork, service, and personal growth—where you can develop your career, contribute to the community, and enjoy a balanced, rewarding work experience. VALET CAPTAIN SUMMARY The Valet Captain is responsible for assisting with the daily operation of the Valet department while ensuring exceptional guest service, efficient vehicle flow, and adherence to hotel standards and safety procedures. This position provides hands-on leadership and operational support to the valet team and serves as the primary point of contact for valet operations during assigned shifts. The Valet Captain helps maintain a positive arrival and departure experience for hotel guests while supporting departmental productivity, accountability, and service excellence.

Requirements

High school diploma or equivalent required
Previous valet or hospitality experience required
Valid driver’s license with acceptable driving record required

Nice To Haves

Prior leadership or supervisory experience preferred
Ability to drive both manual and automatic transmission vehicles preferred

Responsibilities

Assist in overseeing the daily operations of the Valet department
Coordinate vehicle flow, traffic management, and guest arrivals/departures
Ensure timely and efficient parking and retrieval of guest vehicles
Monitor valet stand operations to ensure smooth service during high-volume periods
Maintain organized and secure key control procedures
Assist with scheduling coverage and shift assignments as directed
Support operational communication between Valet, Front Office, Security, and other hotel departments
Greet all guests warmly and professionally upon arrival and departure
Assist guests with luggage, directions, and hotel information as needed
Provide prompt and courteous service while maintaining professionalism under pressure
Address guest concerns or service issues promptly and escalate when appropriate
Ensure a welcoming and professional first impression of the hotel
Provide day-to-day guidance, direction, and support to valet associates
Assist with training and onboarding of new valet team members
Reinforce hotel service standards, safety expectations, and departmental procedures
Monitor employee performance and communicate operational concerns to department leadership
Promote teamwork, accountability, and professionalism within the department
Ensure safe driving and parking practices are consistently followed
Report accidents, incidents, or vehicle damage immediately in accordance with company policy
Ensure compliance with all safety, security, and loss prevention procedures
Maintain awareness of hotel emergency procedures and assist during emergency situations as needed
Ensure proper handling of guest property and vehicle keys
Assist with maintaining valet logs, ticket controls, and operational records
Monitor parking inventory and assist with event or group parking coordination
Support communication of parking rates, group arrivals, and hotel events to valet staff
Assist leadership with implementing operational improvements and service initiatives
Assist with traffic control during special events or high-occupancy periods
Support other operational departments as needed
Perform other duties as assigned