Valet Bellman

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

2d•$17 - $17•Onsite

About The Position

Greet and welcome arriving guests as they enter The Ranch. Assist both arriving and departing guests with baggage handling. Provide a consistently high degree of both friendliness and efficiency for all guests and visitors by parking guest vehicles in a safe and orderly manner. Engage with guests using FORBES standards to ensure a positive guest experience.

Requirements

High school or equivalent education required.
Valid state driver’s license required.
Must have good driving record.
Prior experience as a bellman/valet required.
Customer Service experience a must.
Ability to operate all types of passenger vehicles (manual and automatic) required.
Must be at least 21 years of age.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of the city, particularly tourist attractions.
Knowledge of The Ranch operations, its services, and facilities.
Most work tasks are performed outdoors. There is no effective protection from weather.
The position requires standing, driving and getting in and out of vehicles most of the day. Must be able to stand or drive and exert well-paced mobility for up to 8 hours in length.
Must be able to lift up to 75 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other team members.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Regular attendance is essential to the successful performance of this position.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.
Attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.
Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Nice To Haves

Deliver packages and faxes to guests.
Decorate the lobby for the large arrivals and departures.
Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
Clean the brass bell carts.
Ascertain that all doors including rear doors are properly secured.
Recommend to guests that all valuables be secured in trunk or safely deposit boxes provided at the front desk.
Assist incoming and outgoing guests with getting baggage out of and into vehicles as requested.
Additional duties as necessary and assigned

Responsibilities

Drive guest vehicles from the motor court to the designated parking area of the garage for valet parking and return the guest vehicles to the motor court for guest pick-up when needed.
Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and promote The Ranch offerings. Maintain accurate logs.
Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
Assist guests with any requests and escort guests to their rooms.