Valet Attendant

San Manuel • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Requirements

• High School Diploma or GED required.
• Minimum three (3) years of driving experience required.
• Ability to operate both a manual and an automatic transmission is required.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Responsibilities

• Provides professional and courteous service to each and every guest while always maintaining a sense of urgency. Exceeds guest expectations through positive interactive skills. Greets all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.
• Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.
• Parks and retrieves guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws. Properly secures all guest keys and vehicles according to department policy.
• Follows up with guests to ensure their requests or concerns have been resolved to their satisfaction. Documents and reports all vehicle incidents like damages, accidents, thefts, missing articles, etc.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees