Valet Attendant - Gallup, NM

Parking Management•Gallup, NM

5d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting the security of guests’ vehicles. The role serves as a first and final point of contact for guests, creating a welcoming and professional experience through vehicle drop-off and retrieval, clear communication, and attentive customer service. Attendants park and retrieve vehicles carefully, manage traffic flow, respond professionally to guest inquiries, and follow company policies and key-handling procedures. The position involves active work in indoor and outdoor settings, including on-site parking facilities, and may involve varied weather, noise, moving vehicles, and exposure to the elements. Attendants work with colleagues, vendors, and clients, and may use computers, phones, personal cell phones, and work applications. The role requires standing, walking, and lifting up to 50 pounds for extended periods, as well as maintaining uniform and grooming standards. Nights, weekends, and holidays may be required. The position is non-exempt and offers hourly pay plus tips. The posting states that valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions. A 120-day introductory period applies. Employment is at will. Benefits are available upon eligibility where specified.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and meet uniform and grooming standards.
Ability to communicate professionally, listen actively, adapt to changing work environments, manage competing demands, and handle unexpected situations with flexibility and professionalism.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Conduct vehicle damage inspections and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
Deliver high-quality guest service and handle challenging situations professionally, resolving problems promptly.
Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Maintain regular attendance, arrive on time in full uniform and properly groomed before clocking in, and follow company policies and PMC standards.
Support colleagues and contribute to a positive team environment.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Follow instructions and schedules, complete tasks promptly, follow safety procedures, report unsafe conditions, and properly use and maintain equipment.
Use a personal cell phone for work-related communication or applications if required; reimbursement follows company policy.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for eligible hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate.
Work-related cell phone usage reimbursement according to company policy.