Overnight Valet

LAZ Parking California • Santa Barbara, CA

4d • Onsite

About The Position

The Valet Attendant is a critical first and last point of contact in the guest journey, responsible for delivering the sincere, seamless, and anticipatory service that defines a Forbes Travel Guide Five-Star property. Beyond safely and efficiently parking and retrieving vehicles, this role sets the tone for the guest's entire stay through warmth, professionalism, and meticulous attention to detail — every arrival and departure must reflect the property's luxury standards.

Requirements

• Valid driver's license held for a minimum of 2 years, in good standing.
• Ability to drive manual transmission vehicles is preferred but not required.
• Minimum 1 year experience in valet, luxury hospitality, or premium customer-facing roles preferred but not required.
• Maintain immaculate grooming, posture, and uniform presentation at all times, per property appearance standards.
• Uphold flawless verbal and nonverbal communication aligned with the property's luxury brand voice.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional presentation.
• Ability to stand & walk for extended periods, indoors and outdoors, in all weather conditions.
• Flexibility for varied shifts, including weekends, holidays, and evenings.

Nice To Haves

• Prior experience at a Forbes Travel Guide, AAA Five Diamond, or Leading Hotels of the World property.
• Experience handling luxury, exotic, or high-value vehicles.
• Familiarity with Forbes Travel Guide service standards and evaluation criteria.

Responsibilities

• Greet every arriving guest promptly with sincere eye contact, a genuine smile, and the guest's name whenever known.
• Open vehicle doors and welcome guests before addressing the vehicle itself — the guest always comes first.
• Safely and efficiently park and retrieve guest vehicles, treating every car with the same care regardless of make or model.
• Provide guests with a claim ticket and clear, courteous instructions for retrieval.
• Anticipate guest needs before they're voiced: assist with bags, umbrellas in inclement weather, or mobility needs.
• Recognize returning guests and VIPs on sight when possible, referencing prior visits naturally.
• Communicate guest arrival details to Bell Staff, Front Desk, and Concierge to support a seamless, coordinated welcome.
• Inspect and document existing vehicle condition at drop-off to protect both guest and property.
• Drive all vehicles cautiously and respectfully, adhering to posted speed limits and property traffic patterns.
• Maintain organized, efficient vehicle staging to minimize wait times, especially during high-volume periods.
• Report any vehicle damage, mechanical issues, or safety concerns immediately per property protocol.
• Retrieve vehicles promptly upon request, minimizing guest wait time without compromising safety.
• Deliver a genuine, unhurried farewell, using the guest's name and referencing their stay when possible.
• Assist with loading luggage and provide a final warm send-off, reinforcing the property's hospitality culture.
• Accurately log vehicle tickets, keys, and any noted conditions per property procedure.
• Attend and actively contribute to daily pre-shift briefings covering arrivals, VIPs, events, and traffic flow planning.
• Support broader Guest Services functions during peak periods as needed.

Benefits

• Refer Friends, Family, or Former Colleagues and Receive $150 for Every Successful Hire.
• Access up to 50% of your earned wages before payday (PayActive).
• Growth and Advancement Opportunities.
• Paid Training.
• Free lunches (for some properties).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed