Valet Attendant FT

Table Mountain Casino Resort • Friant, CA

3d • Onsite

About The Position

Under general direction from the Valet Supervisor, the Valet Attendant is responsible for parking and retrieving vehicles for customers, providing friendly and efficient service. This role involves greeting guests, managing keys, ensuring vehicle safety, assisting with luggage, and maintaining a tidy valet area. The position requires adherence to TMCR company policies and procedures, maintaining a professional appearance, and consistently offering excellent customer service. The Valet Attendant must be able to operate all vehicle types in various conditions and work a flexible schedule, including nights, weekends, and holidays. Additional duties may include transporting luggage to and from guest rooms.

Requirements

• High School Diploma or equivalent required, unless waived by Human Resources Management.
• Valid Driver’s License and clean driving record acceptable to Table Mountain Casino Resort’s insurer is required.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
• Knowledge of parking operation procedures.
• Knowledge of traffic flow and safety regulations.
• Strong skill in organization and time management.
• Ability to handle customer inquiries and resolve issues professionally.
• Ability to operate vehicles in a safely and efficient manner.
• Ability to drive manual and automatic transmissions.
• Excellent communication skills both written and verbal.
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team member.
• Ability to manage and organize complex projects and establishes priorities consistent with department/resort objectives.
• Ability to interact efficiently with department heads, customers and team members, which may require high levels of patience, tact and diplomacy.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guests needs, remaining calm and courteous at all times.
• Ability to manage, meet and work effectively under time and resource constraints.

Nice To Haves

• Previous hospitality experience preferred.
• Two (2) years of experience in a supervisory or management position preferred.
• Excellent communication, leadership, analytical, interpersonal, and decision-making and problem solving skills required.

Responsibilities

• Greet guests, collect keys, and park and retrieve vehicles in a safe and efficient manner.
• Maintain vehicle safety and offer assistance with luggage.
• Provide a warm and welcoming greeting to arriving guests.
• Safely drive and park vehicles in designated areas, following traffic laws and safety guidelines.
• Collect and organize keys, ensuring accurate record-keeping and secure storage.
• Assist guests with luggage, including loading and unloading.
• Provide friendly and helpful service to all guests, answering any questions and addressing concerns.
• Complete parking tickets with necessary details and maintaining accurate records of vehicle arrivals and departures.
• Ensure the valet area is maintained tidy and organized, ensuring vehicles are clean before and after use.
• Direct traffic flow in the parking area, ensuring smooth and efficient operations.
• Follow applicable TMCR company policies and procedures, including Hotel operating policies & procedures.
• Maintain a professional appearance and polite demeanor at all times.
• Consistently offer professional, friendly, and engaging service.
• Identify and anticipate guests’ needs to ensure personalized service.
• Secure and retrieve vehicles within and from the parking facility in keeping with the valet parking procedures.
• Maintain a clean and neat work environment including common rooms, storage closets, Porte Cochere, and main entrance.
• Comply with all posted speed limit regulations and vehicle operation safety rules.
• Maintain a consistent level of customer satisfaction through individual service initiatives.
• Answer questions or offer information to guests (for example, transportation and promotions).
• Operate all vehicle types in a congested environment.
• Greet guests and offer assistance with luggage.
• Transport luggage to and from guest rooms.
• Perform other duties as required.

Benefits

• Access to sensitive areas: Casino and Hotel Guest vehicles, hotel storage areas, email access and all sensitive areas when accompanied with authorization.
• Signatory Authority: All Valet related forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED