Valet Attendant

Jamul Casino•Jamul, CA

5d•Onsite

About The Position

The Valet Attendant is responsible for providing excellent guest service, positively affecting interactions with guests and team members. They must possess the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers in a fast-paced environment. Additionally, the Valet Attendant will be required to rotate with dispatching duties.

Requirements

Must have a valid California Driver’s license.
Exceptional detail and follow-up skills.
Excellent phone and radio etiquette.
Ability to communicate effectively with guests, as well as all levels of team members.
This position is very physical in nature and requires incumbent to run across flat land, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. Incumbent must be able to reach and grasp to retrieve keys for guests' vehicles.
Ability to drive cars of all types.
Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
Obtain and maintain a gaming license with gaming commission.
Must be at least 18 years of age.
Valid Driver License and no major traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
Must be able to stand/jog 100% of shift.
Proven ability to safely operate passenger vehicles with standard and automatic transmissions.
Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team member must be able to qualify for licenses and permits required by federal, state and local regulations.
Must obtain a First Aid/AED certification.
Must successfully complete TIPS training.
Must possess a valid California Driver’s License and have acceptable driving history per requirements.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The team member frequently is required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Team member may be required to be on their feet up to 8 hours, and are required to jog to and from guest vehicles.

Nice To Haves

(1) year of High-level customer service experience preferred

Responsibilities

Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
Ensures courteous and prompt attention to guest requests or complaints.
Greets arriving and departing guests.
Parks guest vehicles in specified areas in an efficient and safe manner.
Retrieves guest vehicles from specified areas in an efficient and safe manner.
Performs drive-and-park assignments per department policies and procedures.
Ensures prompt reporting of any incidents to Valet Supervisor.
Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events.
Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events.
Other duties and responsibilities as assigned such as transporting guests via a golf cart, conducting vehicle washes, & assisting in property safety protocols.