Mokara | Valet Attendant
About The Position
The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only Forbes four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one where exceptional is included. The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match. Overview: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.
Requirements
- Must be 21 years of age
- Must have no more than 1 motor vehicle violation in the last recent 2 years
- Must have a valid TX Driver License
- Must be able to lift 50 lbs, push/pull 150 lbs
- Excellent customer service skills
- Must have strong communication, presentation, training and organizational skills
- Maintain a professional business appearance, attitude and performance
- Must be able to work a flexible schedule including weekends and holidays
- Candidates must be able to speak fluent English
Responsibilities
- Valet and retrieve vehicles for guests
- Assist, retrieve and load luggage for guests
- Utilize bell carts effectively and with caution
- Use friendly and appropriate expressions when engaging guests
- Be fully acquainted with the different points of interest
- Ensure that the public areas, bell closet are maintained, clean and tidy
- Follow-up with guest complaints to ensure that any problems are resolved
- Direct guests to the Front Desk or meeting rooms
- Call taxis and/or shuttle for guests as needed
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage in conversation with as many guests as possible
- Attend all designated staff meetings and training sessions
- Complete all tasks assigned by manager
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
