Mokara Spa | Attendant

Omni Hotels & Spas • Dallas, TX

22h • Onsite

About The Position

The Spa Attendant ensures a high standard of service and hospitality in the Spa Issuance, locker, facility, and Lounge areas to maximize guest and member satisfaction.

Requirements

• Ability to stand for the entire scheduled shift.
• Customer service oriented.
• Ability to multi-task.
• Detail orientation.
• Excellent organizational skills.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels.
• Passion for providing warm, engaging and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.

Responsibilities

• Welcome, check-in and familiarize all guests and members with the locker room and facilities.
• Be a source of information for guests with regards to Spa operations.
• Maintain the highest standards of cleanliness, neatness and organization in all spa areas, including locker rooms, showers, vanity areas, toilets, sinks, lounges, refreshment tables, indoor pool, changing rooms, and fitness studio.
• Be cross-trained in some of the reception desk duties such as conducting tours and understanding the spa software.
• Provide personal attention and ensure a pleasant visit for each guest.
• Encourage and build mutual trust, respect and cooperation among co-workers. Treat co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Dallas Hotel standards.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed