Valet Attendant - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

1d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, from classic and modern luxury hotels to restaurants and entertainment. The Condado Vanderbilt is the standard of excellence for luxury resorts in San Juan and the Caribbean. Originally built in 1919, and restored to its distinguished grandeur, it offers unsurpassed gastronomy, exquisite rooms and suites, and personalized service. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are the key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Customer service oriented
Valid Driver's License.
Must be able to continuously run uphill and downhill and stand at post for an extended period.
Must be able to regularly and continuously lift up to 60 pounds, push and pull carts/equipment weighing up to 250 pounds, bend, stoop, squat, and stretch.
Must be able to withstand hot/humid temperatures while performing physical tasks.
Able to handle difficult situations effectively.
Able to work quickly and efficiently, especially under pressure.
Flexibility to work various shifts, including nights, weekends, and holidays.
Fully bilingual (Spanish and English).

Responsibilities

Welcome and acknowledge all guests according to company standards, anticipate and fulfill guest needs, and express genuine appreciation.
Follow hotel policies, procedures, internal rules, and standards in all tasks.
Stay informed about the hotel's daily operations by reviewing event sheets, bulletin boards, and updates on new procedures or events.
Collect numbered customer tags, locate and deliver vehicles, or provide directions for self-parking.
Issue ticket stubs, place numbered tags on windshields or keys, record details, and provide customers with matching tags for vehicle retrieval.
Manage cash transactions, balance cash drawers, handle tips, and provide correct change.
Explain and calculate parking charges, collect fees, and handle customer complaints.
Park and retrieve cars efficiently and safely.
Provide information such as directions or assistance with wheelchairs.
Set up and remove barricades to control parking areas.
Follow all company safety policies, report any accidents or unsafe conditions.
Complete required safety training.
Maintain positive relationships with coworkers, support team goals.
Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information.
Perform other reasonable tasks as requested by supervisors.