Area Valet Manager - Montgomery, AL

Parking Management•Montgomery, AL

7d•Hybrid

About The Position

The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction. The primary objective is to lead and support valet teams across multiple locations, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

Requirements

High school diploma or general education degree (GED)
3 years minimum previous supervisory and related customer service/hospitality experience is preferred
Management or leadership related training/certifications/business is preferred
A valid driver’s license and reliable transportation are required
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Must pass and maintain a clean background check
Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions.

Nice To Haves

Previous supervisory and related customer service/hospitality experience
Management or leadership related training/certifications/business

Responsibilities

Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance.
Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations.
Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability.
Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies.
Promote a customer-first culture by ensuring consistent, high-quality service across all locations.
Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities.
Travel may be required for site visits to oversee performance, address challenges, and support new account launches.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Attend required staff meetings and complete assigned training modules in a timely manner.
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives.