Vaccines Client Manager-West

MSD•Guaynabo, PR

1d•Hybrid

About The Position

The Vaccines Client Manager will be responsible for performing total West coast territory management, drive growth, build and maintain effective relationships within assigned key customers and accounts (targeted physicians, immunizations clinic, healthcare providers). Align with the vaccines franchise objectives will effectively implement marketing plans, commercial strategies, and sales execution. The incumbent will optimize access, share and profitability by representing, educating, and promoting our vaccines portfolio to target accounts and customers in a defined geographical area and achieve financial results for the Specialty unit in Puerto Rico, performing the duties according to Company policies, procedures, ethical business practices, and applicable regulations. This position also will also collaborate with the extended company field team and business unit cross functional teams staying abreast of competitor approaches and customers strategies to capitalize on opportunities to growth & defend our vaccines franchise.

Requirements

Bachelor’s degree in Business Administration, Marketing, Science, or a related field preferred; candidates with an Associate degree and equivalent experience will also be considered.
Minimum of two (2) years of experience in the pharmaceutical, medical industry or consumer selling environment.
Bilingual (English and Spanish, in oral and written).
Demonstrated track record of high performance managing complex customers/accounts.
Experience working in a team environment which successfully partners with all Commercial Operations functions.
Experience selling in virtual interaction environment and different digital platforms.
Knowledge of Puerto Rico's healthcare network and understanding of the local market dynamics along with key challenges customers face daily.
Computer application skills on MS Windows including Word, Excel, PowerPoint and sales platform knowledge as Salesforce/ Veeva.
Must reside within an hour of Puerto Rico's west coast.
Excellent collaborative and communication skills to interact successfully with customers and other team members (e.g. sales, marketing, medical and market access).
Exhibit professional leadership & trust behaviors.
Apply effective organization, planning, and time management skills to ensure optimal territory/account coverage.
Demonstrate strong analytical acumen to ensure the appropriate focus is placed in the right areas of the market.
Demonstrate ability to adjust to changing strategies to support corporate and/or brand while maintaining the highest level of performance.
Drive to seek out information needed to support the sale with limited guidance
Ability to work effectively in a team oriented, cross-functional environment while maintaining an entrepreneurial spirit, on a consistent basis.
Ability to develop and grow strong professional relationships.
Creative thinking and seeking innovative solutions to complex clinical/business problems.
Must consistently demonstrate a commitment to a culture of compliance, integrity, D&I and business ethics.
Able to attend to business events during evenings and weekends.
Occasionally required to travel outside the island of Puerto Rico for meetings, congresses and/or training.
PR Valid Driver's License.
Willing to travel within Puerto Rico, up to 75% of the time

Responsibilities

Meets or exceeds corporate sales goals and identify & develop new business opportunities aligned with the organization's overall market and growth strategy
Promotes Vaccines Portfolio Products within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
Develops strong customer relationships by better understanding the customer’s needs and goals sharing identified opportunities with the cross-functional team members.
Apply territory planning by prioritizing time, resources, and schedules to achieve execution metrics goals: % Coverage, Call plan attainment (CPA), reach, field time and average calls per day.
Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by commercial leadership that reflect an in-depth understanding of local market forces.
Use of analytic tools and dashboard to monitor territory performance, identify market trends and provide tailored solutions for effectives customers interactions.
Understand territory access dynamics, access programs, and effectively position franchise resources to support customers’ needs.
Collaborate with sales and marketing management in the business planning process and monthly update meetings.
Share meaningful field insights and provide ideas to improve product and company performance in the marketplace.
Take initiative to increase disease state and products (company’s and competitors) knowledge and consistently applies to deliver customer value.
Build compliant relationships with strategic stakeholders and influencers; consistently identify opportunities to generate Medical Information Requests (MIR) to fulfill HCP clinical need.
Comply on an accurate and timely manner with administrative tasks: expense report, tactical update monthly report, daily synchronization, and accurate and compliant call registration in Veeva, time off territory registration (sickness, vacations, etc.), monthly company car millage report, generate service tickets when needed, revise emails, complete assigned trainings
Adheres to the compliance policies and guidelines as well as any other applicable guidelines
Manages efforts within assigned promotional and operational budget.
Maximizes use of approved resources to achieve territory and account level goals.
Maximize sales opportunities by deliver effective customer presentations.
Support supply chain and product quality in close alignment with our internal commercial team.