Vacation Specialist

Schweitzer • Sandpoint, ID

8d • Onsite

About The Position

Seasonal Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future. This posting is for a talent pool. Applicants may be considered for current or upcoming positions as they become available.

Requirements

• A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required.
• High proficiency in Microsoft Office (Excel, Teams, and Outlook).
• Able to manage multiple software platforms and webpages at one time.
• Will sit for up to 8 hours a day
• Will wear a headset for up to 8 hours a day.
• Excellent communication skills (both spoken and written) required.
• Excellent organizational and time management skills with a high degree of detail.
• Strong customer service skills and sales experience.
• High School Diploma or equivalent required
• 2 years of customer service experience required.

Nice To Haves

• Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred.

Responsibilities

• Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.
• Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.
• Field inquiries via phone, chat, and email.
• Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.
• Highly knowledgeable in a wide variety of Schweitzer products and services.
• Work is completed in a high-call environment with complex changes being made on a day-to-day basis.
• Handle high-stress guest issues and VIP guests with grace and professionalism.
• Proficient using a variety of computer applications.
• Delivers outbound sales campaigns and courtesy notices as needed.
• Other duties as assigned

Benefits

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED