Vacation Specialist

Alterra Mountain Company•Sandpoint, ID

9d•$17 - $20•Onsite

About The Position

Vacation Specialists assist guests in booking or adjusting all aspects of their Schweitzer vacation as well as answering general resort questions. A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required. This position is on site and is not available for remote work. This posting is for a talent pool. Applicants may be considered for current or upcoming positions as they become available.

Requirements

A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required.
Proficient using a variety of computer applications.
High proficiency in Microsoft Office (Excel, Teams, and Outlook).
Able to manage multiple software platforms and webpages at one time.
Will sit for up to 8 hours a day
Will wear a headset for up to 8 hours a day.
Excellent communication skills (both spoken and written) required.
Excellent organizational and time management skills with a high degree of detail.
Strong customer service skills and sales experience.
High School Diploma or equivalent required
2 years of customer service experience required.

Nice To Haves

Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred.

Responsibilities

Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.
Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.
Field inquiries via phone, chat, and email.
Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.
Handle high-stress guest issues and VIP guests with grace and professionalism.
Delivers outbound sales campaigns and courtesy notices as needed.
Other duties as assigned