Vacation Rental Manager - Year Round - Full Time

Alterra•Steamboat Springs, CO

1d•$65,000 - $72,000•Onsite

About The Position

This position will be responsible for collaborating with the Senior Vice President to oversee daily operations, financial performance, and ensure the overall success and satisfaction of our rental program homeowners. The position involves significant independent judgment and discretion in managing rental agreements, developing and evaluating operational policies and procedures for vacation rental properties, handling escalated homeowner and customer concerns, preparing and managing budgets, developing and implementing strategies for customer satisfaction and retention, and ensuring compliance with applicable laws and regulations. VRM will work closely with Operations teams to ensure each owner’s residence is kept in top rental shape and with the Sales & Marketing team to address owner inquiries related to pricing, market placement, and customer preferences. VRM will also work closely with the Vacation Sales Center supervisory team to implement and maintain sales strategies to support these accounts. This position requires a candidate with a proven track record in sales and relationship management, strong verbal and written communication skills, an active and outgoing personality, and both creative and analytical problem-solving skills.

Requirements

Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards
Able to research and compile data; Uses intuition and experience to complement data; Demonstrates attention to detail.
Takes initiative and possesses strong sense of self-direction and decision-making capabilities; Identifies and resolves potential issues before they occur.
Discovers new opportunities; Displays creative thinking; Challenges the status quo; Makes informed decisions; Must be comfortable taking calculated risks.
Must always display a “solutions-oriented” mindset. Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments and exceeds expectations.
Focuses on building and maintaining positive relationships and conflict resolution; Remains open to alternate ideas and willing to try different approaches.
Balances team and individual responsibilities and priorities; Contributes to a positive team sales culture; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Advanced working knowledge of standard Microsoft Office software (Word, Excel, PowerPoint, Outlook), Email, Internet, and cloud-based applications; fundamental understanding of working with a private enterprise network, database and CRM utilization, mail merge applications, and desktop publishing and digital imagery.
Proficient keyboard skills required.
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a discrimination-free and harassment-free environment; Supports a diverse workforce.
Communicate clearly in English, both verbal / non-verbal, and written
Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Be a consistent role model for company’s Service Excellence standards
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

Nice To Haves

Prior experience with lodging reservations systems is preferred.

Responsibilities

Built trust, foster communication, and maintain strong business relations with all rental program homeowners.
Recruit and retain new rental program homeowners.
Identify Owner Goals and work with Sales & Marketing and Operations teams to adapt rental and care strategies accordingly.
Advocate for the company’s best interests: Maximize rental occupancy and elevate customer experience.
Analyze market trends and set rental rates to maximize occupancy and revenue.
Oversee property marketing strategies including advertising, online listings and promotions.
Work with the real estate community to facilitate securing rental agreements with new buyers.
Develop new ways to add value to our rental program partnerships.
Manage vendor relationships by negotiating contracts and approving expenditures.
Develop, implement and evaluate operational policies and procedures for vacation rental properties.
Ensure compliance with federal, state and local laws, including health and safety standards.
Travel to and from rental residences to perform inspections, meet with vendors, meet with owners, and address property issues as they arise.
Compliance with all company policies and procedures as well as any regulatory requirements
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees to rest, relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass