Vacation Planner - Year Round

Alterra • Park City, UT

6d • Hybrid

About The Position

Deer Valley Resort is seeking a Vacation Planner to accurately present detailed information about the services offered by Lodging Reservations and the availability of those services. The resort is located in the historic mining town of Park City, Utah, and boasts a diverse workforce. The company values its employees, with many celebrating long tenures. The role offers various perks depending on employment status, including ski benefits, discounts, subsidized meals and housing, healthcare options, and a 401k plan with a company match.

Requirements

• Maintain a strong understanding of Deer Valley Resort, Park City, and the Utah Ski Industry
• Must be available for varied shifts and days of the week, including weekends and holidays
• Required to be in-office during training and initial work period, which is typically 4-8 weeks, but may be longer or shorter depending on performance
• If working remotely, must have adequate equipment and internet speed to support job requirements (company will provide laptop and headset)

Nice To Haves

• Previous direct experience preferred (preferably in the Park City/Deer Valley area)
• Prior reservations/sales or customer service experience preferred
• Experience selling a luxury product preferred

Responsibilities

• Present accurate, detailed information about the services provided and availability through lodging reservations
• Sell and/or reserve services, mainly lodging and lift ticket products
• Refer requests for other information to the proper source
• Provide general information about Deer Valley and the surrounding area through phone, email, chat, and/or in person
• Reservation and resort-oriented tasks, including data entry, quality control, and guest callbacks
• Handle a high volume of phone calls daily
• Handle guest resolution situations with the help of the supervisory team
• Other duties as assigned.

Benefits

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed