Vacation Advisor - Reservation Sales - Work From Home (Must live in San Marcos, CA area)

Hyatt Vacation Ownership•San Marcos, CA

5d•Remote

About The Position

This role involves communicating with potential owners via telephone to schedule preview package reservations. The Vacation Advisor will explain details and requirements related to attending a sales presentation, verify eligibility, and overcome objections with a polite and enthusiastic demeanor. The position leverages guest loyalty to persuade callers to reserve dates for the vacation ownership preview package and confidently asks potential owners to reserve dates. The advisor will also answer questions about vacation destinations, resort facilities, and services, check accommodation availability, suggest alternatives, and promote upgrades to drive revenue. Following company policies, maintaining confidentiality, and protecting company assets are essential. The role requires developing positive working relationships, supporting team goals, and complying with quality assurance standards.

Requirements

Must live in San Marcos, CA area
Ability to communicate with potential owners via telephone to schedule preview package reservations.
Ability to explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
Ability to overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
Ability to leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
Ability to confidently ask the potential owner to reserve dates for the package.
Ability to use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Ability to contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
Ability to answer questions about vacation destinations and resort facilities and services.
Ability to check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
Ability to promote accommodation upgrades and extra nights to drive additional revenue when available.
Ability to clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
Ability to follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Ability to welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Ability to speak with others using clear and professional language; answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ability to comply with quality assurance expectations and standards.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Experience in call center, reservations, or sales.

Responsibilities

Communicate with potential owners via telephone to schedule preview package reservations.
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
Confidently ask the potential owner to reserve dates for the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
Answer questions about vacation destinations and resort facilities and services.
Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
Promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.