VA Intake Specialist

Parmele Disability Advocates•Joplin, MO

7h•Hybrid

About The Position

At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a VA Intake Specialist, you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives. No prior Social Security or VA disability experience is required. We provide paid training, ongoing support, and opportunities for career growth. This position begins with required in-office training. After successfully completing training, employees transition to a remote work schedule. Company equipment is provided upon completion of training.

Requirements

Confident, compassionate phone presence with the ability to build trust quickly.
Skilled in guiding conversations and maintaining appropriate pacing.
Consistency in treating each call with care, attention, and professionalism regardless of the time of day.
Proficient in Microsoft Office and comfortable working with client database systems.
Ability to learn quickly, ask questions without hesitation, and apply new skills.
Strong rapport-building skills and the ability to foster meaningful connections over the phone.
Well-developed organizational skills with the ability to able to multitask and consistently meet deadlines.
Detail-orientation with excellent verbal and written communication skills.
Strong desire to make a positive impact in veterans’ lives while working in a professional and supportive legal environment.

Nice To Haves

Prior experience in phone-based customer service or sales is preferred, but not required.

Responsibilities

Create a positive experience for veterans seeking representation for their VA disability benefits through professional communication, active listening, and thoughtful problem-solving.
Receive inbound calls from veterans seeking to obtain Parmele Disability Advocates’ representation before the Veterans Administration.
Make outbound calls and follow up with veterans who have expressed interest in legal assistance from Parmele Disability Advocates.
Clearly present and explain Parmele’s legal services to prospective clients.
Achieve client onboarding and outreach goals within established timelines.
Address client questions and concerns with empathy, professionalism, and clarity.
Schedule appointments and maintain consistent follow-up to ensure a seamless client experience.