Intake Specialist

Indiana Health Centers • South Bend, IN

6d

About The Position

The Intake Specialist contributes to IHC's mission and goals of client satisfaction, quality of care, cost competitiveness and productivity by ensuring efficient handling of all client income documentation, front-office paperwork, EMRs, and billing. The Intake Specialist works closely with the other front office staff to provide customer service to clients in the lobby and on the phone, and complete billing paperwork and daily reports integral to monitoring the overall effectiveness of the clinic. A certified Intake Specialist acts as a navigator and has advanced knowledge of how to navigate the entire clinic process flow. They apply this knowledge to determine the eligibility for the various Medicaid, Medicare, sliding fee scales and payment plans.

Requirements

• Graduation from a standard high school, or equivalent.
• One (1) year of prior experience in an office or health-related position.
• Related education can substitute for experience.
• Demonstrate office equipment and computer skills, including data entry
• Able to use Microsoft Word, Excel, and Outlook, and electronic health records, eCW, etc.

Nice To Haves

• Two (2) years prior experience in an office, preferably with at least six (6) months experience with IHC or in a community service agency.
• Indiana Navigator license required for Certified Intake Specialist.
• Bilingual preferred.

Responsibilities

• Greets clients and visitors to clinic and assists with check in process.
• Makes appointments and educates clients regarding documents they will need to provide at the time of service.
• Answers phones and accurately direct calls.
• Accurately enters, maintains, and retrieves data on IHC's computer system.
• Uses and maintains electronic medical record, accurately assembles income documents, and ensures client information is up to date and complete.
• Assists in timely completion of daily Batches, including migrant worker Batches, ensuring all information is complete and accurate on the superbill and that all supporting documents are attached.
• Assists in running daily Variance Report.
• Determines eligibility and signs up eligible clients for Medicaid or Medicare part D, refers eligible clients to WIC programs.
• Certified - troubleshoots patients billing and payment questions/issues.
• Certified - drafts payment plans for office/practice manager review and approval.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED