VA Intake Specialist
About The Position
As an Intake Representative in our Social Security Department, you will be helping to cultivate and maintain the prospective client relationship from the very start. Empathetic communications are of utmost importance while prioritizing new leads and incoming calls with scheduled appointments. Great attention to detail is required to guarantee efficient and accurate processing of claims from clients from start to finish. Effective listening is critical to help identify all possible claims and the proper avenue for relief – whether a new claim is needed, an appeal, or an upcoming hearing. This position involves extensive communication with clients and paperwork review with a keen eye for details, computer-skills, and phone call management capabilities. This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files. This is a full-time position offering competitive pay, BCBS benefits, PTO, bonus plan, and opportunity for remote work.
Requirements
- Empathy and patience
- Organized with attention to detail
- High ability to multi-task
- Proficiency in Microsoft Office and computer software
Nice To Haves
- No prior training is required, but experience working with the SSD or VA claims and/or helping people who are disabled navigate the benefits process is considered.
Responsibilities
- Frequent call management abilities, prioritizing your schedule to allow for new callers and appointments, talking to prospective clients, obtaining and reviewing documents needed to assist in case acceptance, and working closely with our attorneys and staff to help our new clients.
- Review incoming paperwork from various mediums, saving in appropriate software
- Communication with Case Managers and Attorneys to promptly address any issue found in a file, ensuring excellent service for our clients. Communication with current clients and/or other government agencies may also be necessary to track and confirm status of claims.
Benefits
- Health, dental, and vision insurance options (e.g., Blue Cross Blue Shield of Michigan)
- Paid time off and sick leave
- Paid holidays (including the day after Thanksgiving)
- Tuition reimbursement
- 401(k) plan with employer match
- Wellness and professional development programs
- Bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
