VA Certifying Official

Regent University•Virginia Beach, VA

13d•Onsite

About The Position

The VA Certifying Official (VCO) coordinates and provides all military-affiliated benefits processing and related customer service in the Financial Aid Office. The VCO serves as a liaison between the VA, DOD, students, and other military third-party vendors and government agencies. This position will field a high volume of internal contacts within a call center environment. The VCO will also ensure timely and compliant processing of student files.

Requirements

Proven Track records as a customer service champion
Ability to plan and adapt to change
Experience in process management and problem-solving
Superior experience with Microsoft Office software

Nice To Haves

Bachelor's degree preferred
Prior military experience or affiliation highly preferred
Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Responsibilities

Develop a deep understanding of issues and needs confronting military-affiliated students and assist in the development of effective ways to address those issues and needs.
Maintain expert-level knowledge of military-affiliated benefits
Provides extraordinary customer service
Coordinates and participates in Regent and military association events.
Assists, advises and counsels prospective and current students on the application process and use of their benefits.
Ensure timely and compliant processing of student files.