V2500 E5 Aftermarket Services Sr. Manager (Onsite)

RTX•East Hartford, CT

3d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The V2500 E5 Services Sr. Manager is responsible for enabling, maturing, and sustaining the V2500 E5 aftermarket ecosystem. This role supports the development of MRO readiness, technical publications, digital tooling, customer integration, and end-to-end entry into service execution. The individual will also serve as the Digital Technologies (DT) Integration Lead for the V2500 E5 program, driving process improvements, customer logistics enhancements, and efficiencies through DT tools and solutions.

Requirements

Bachelor’s degree and 10 years of experience, or Advanced degree and 7 years of experience
Experience in aerospace aftermarket, MRO, technical publications, or EIS roles.
Prior work in program management and cross-functional coordination to support work with customers, suppliers, and internal teams in a highly dynamic environment.
Familiarity with Digital Technologies implementation and operational excellence systems.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Degree in engineering, business, or a related field
Customer focused communication and relationship management skills
Continuous improvement mindset and experience influencing without authority
Experience exercising a high level of Technical and business acumen
Organizational and prioritization skills for the purpose of delivering excellence within a dynamic work environment.
Ability to work well within a small team and with limited resources

Responsibilities

Lead the maturation of the V2500 E5 aftermarket strategy and supporting processes.
Strengthen and evolve the MRO network relationship, processes, and capability development.
Drive technical publication readiness, including IETP, eMMP, repair reintegration, and associated digital deliverables.
Partner across engineering, publications, MRO partners, and digital teams to ensure integrated and timely aftermarket readiness.
Engage with Ground Support Equipment Suppliers to ensure customer inquiries are addressed.
Support shop visits to MTU-C, including activities like workscopes and invoice summaries, as needed.
Provide support for ECM (Engineering Change Management) processing for the V2500 program.
Serve as the Digital Technologies (DT) integration lead for the V2500 E5 program, driving alignment with internal and external stakeholders.
Support the development and deployment of digital tools that enable customer interaction with aftermarket products and services.
Identify opportunities to enhance customer logistics and streamline internal processes through the development and implementation of DT tools.
Collaborate with DT teams to ensure the timely rollout and adoption of digital solutions for the E5 program.
Drive the development and adoption of tools and technologies that improve operational efficiency and customer support.
Evaluate and implement process improvements leveraging data analytics and digital platforms to enhance program performance.