Centre Vétérinaire Montréal | Vétérinaire

Vet et Nous•Montreal, QC

5d•Onsite

About The Position

Vet et Nous is a multidisciplinary team of specialists and high-level general practitioners. Our mission is to care for our clients' animals as if they were our own. Our teams are spread across three 24/7 emergency and referral centers and several general practice hospitals in the Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, and Capitale-Nationale regions. Our facilities offer comprehensive services for owners of dogs, cats, birds, and exotic animals. You play a vital role for our clients, as the reason for their visit is a very stressful time for them. They will need your empathy, expertise, and calm at all times! You will work closely with our existing teams to provide the best services to clients and patients through your expertise. You will conduct clinical consultations for your patients, determine and apply the most appropriate diagnostic method to obtain the most complete evaluation, as well as the required treatments, while ensuring the follow-up of your hospitalized patients.

Requirements

Must have values: open-mindedness, collaboration, commitment, and respect.
Must be able to work in close collaboration (training, communication, delegation) with the technical team and technical support.
Must be able to answer support staff questions and contribute to improving their knowledge.
Must be able to mentor new veterinarians and participate in their integration into the team.
Must be able to conduct necessary research on cases (books, specialists, Internet, etc.).
Must present a professional, competent, and compassionate image, both for the Veterinary establishment and for the profession.
Must handle leaves adequately.
Must check reminders: add or edit as needed.
Must attend meetings.
Must be involved in the education of the public and clients.
Must participate in the outreach of their veterinary establishment: marketing activities, public relations activities, television, radio, conferences, telemedicine, articles, internal improvement, public education.

Nice To Haves

Vet et Nous Excellence: 6-month mentorship program
The Vet et Nous Excellence program is a 26-week mentorship initiative designed to facilitate the transition of new veterinary medicine graduates into professional practice. Our program focuses on three key areas: consultation, surgery, and dentistry. The program is divided into four distinct phases, allowing for personalized pacing based on individual needs: 1. Welcome and orientation 2. Hospital operations and observation 3. Modified consultation program and supervised procedures 4. Independent physician schedule with ongoing support.

Responsibilities

Consultation: Welcome client/patient; Perform clinical examination and animal assessment; Provide excellent service to owners; Provide appropriate medical care; Communicate well with people by adequately answering all their questions; Respect the reason for the visit while obtaining the most complete history possible within the allotted time; Perform rigorous follow-ups, when necessary.
Animal Diagnostics: Choose diagnostic methods (X-ray, ultrasound, endoscopy, etc.); Interpret results.
Animal Treatments: Recommend appropriate treatment during consultation; Direct and supervise treatments provided to animals; Perform follow-up; Supervise technical procedures.
Hospitalized Animals: Hospitalize the patient; Evaluate hospitalized animals according to the S.O.A.P. method when undergoing treatment in the morning or evening; Ensure follow-up of hospitalized cases; Perform daily communication with the client regarding the animal's condition and the evolution of the bill; Interact with the attending veterinarian, or perform continuous case follow-up, if the owner requests it and circumstances require it.
Communications / Phone Calls: Answer client questions and calls as quickly as possible; Inform clients of laboratory results and other tests within a reasonable timeframe. If you cannot return the call within a reasonable timeframe, ensure that relevant information is transferred to another veterinarian to enable them to do so; Follow up and ensure satisfactory case progression.
Discuss with the client: differential diagnoses, possible treatments, prognosis, cost, estimate, etc.; Personally inform the client of the costs of diagnostic procedures (including follow-ups) and treatments or ensure directly with the client that they have fully understood the costs as explained by the receptionists or technicians.
Ensure the client has a good understanding of their animal's medical condition.
Estimates: Prepare cost estimates for surgeries, hospitalization cases, treatments, etc.; Inform clients of deposit amounts for surgical procedures or hospitalization treatments.
Record Keeping: Document and complete the file; Maintain records in accordance with the Order's directives (OMVQ); Complete patient medical records and record all communication between the veterinarian and the client; Make case referrals when necessary and prepare relevant documents rigorously and completely.
Prescriptions: Prescribe medications; Prepare or fill prescriptions; Renew prescriptions; Note and keep up-to-date the number of authorized renewals in the file.
Team Spirit: Work in close collaboration (training, communication, delegation) with the technical team and technical support to motivate them and optimize the department; Answer support staff questions and contribute to improving their knowledge; Mentor new veterinarians and participate in their integration into the team.
Other: Conduct necessary research on cases (books, specialists, Internet, etc.); Present a professional, competent, and compassionate image, both for the Veterinary establishment and for the profession; Handle leaves adequately; Check reminders: add or edit as needed; Attend meetings; Get involved in public and client education; Participate in the outreach of their veterinary establishment: marketing activities, public relations activities, television, radio, conferences, telemedicine, articles, internal improvement, public education.
Uphold values: open-mindedness, collaboration, commitment, and respect.