UX/UI Specialist - Salesforce (Contract)

Thunder • United States,

8d • Remote

About The Position

We are seeking a high-caliber UX/UI Specialist for a contract engagement within our commercial practice. You will serve as the technical design authority for a key project, steering user experience integrity across the Salesforce ecosystem. This role requires a proactive problem-solver who can architect both the functional logic (how Communities and Ideas work) and the visual identity (branding, themes, and CMS) for both Customer and Partner Communities.

Requirements

• 5–7+ years of experience managing UX/UI cycles, specifically within the Salesforce suite.
• Significant experience with the Salesforce suite of products, especially Service Cloud, Experience Cloud, Data 360, Marketing Cloud, and/or Agentforce.
• Strong strategic thinking with the ability to align creative solutions with private-sector business objectives and stakeholder needs.
• Deep familiarity with accessibility standards and modern design system requirements.
• Proven leadership skills and experience in managing design for large, complex projects.
• Excellent communication, presentation, and stakeholder management skills.
• Bachelor’s Degree highly preferred

Nice To Haves

• Salesforce UX Designer certification, or equivalent (e.g., Nielsen Norman Group, HFI).

Responsibilities

• Lead the design and implementation of intuitive, accessible user experiences that meet high-quality industry standards.
• Manage and oversee the end-to-end design of UI components within Salesforce and AWS environments to ensure all solutions remain user-centric.
• Drive accessibility testing and validation processes, coordinating with internal teams and stakeholders to ensure usability for all users.
• Implement advanced prototyping and wireframing tools to visualize complex data flows across Service Cloud, Experience Cloud, Data 360 and Agentforce.
• Provide UX/UI guidance and best practices to development and consulting teams throughout the project lifecycle.
• Maintain and apply expert knowledge of the Salesforce Lightning Design System (SLDS) and modern design standards.

What This Job Offers

• Career Level: Senior