UX/UI Designer

Intact FC • Montreal, QC

8d • Hybrid

About The Position

If you’re obsessed with elevating the customer experience through design, love the end-to-end design process, and thrive when your work spans physical, digital, and communications touchpoints, this role may be perfect for you! We are looking for a UX/UI Designer to lead design for our renewal customer experience. You will sit in the Strategic Design team leveraging your design thinking obsession, exceptional UX and UI skillset, and your strategic mind to shape new experiences that delight our customers. The renewal experience is one of the most complex and high-impact moments in our customer journey. In this role, you’ll turn a traditionally transactional touchpoint into a customer-first, multi-channel journey - making complex information easier to understand, decisions easier to make, and next steps unmistakably clear. You’ll define the look, feel, and usability of key moments across the renewal experience, from information hierarchy and content design to interaction patterns and visual systems. Your work will directly influence how customers perceive our value, how confidently they take action, and how seamlessly they move across channels. If you’re a strategic, customer-obsessed designer who can move from insight to concept to testable design - and who cares as much about clarity and outcomes as you do about craft - you’ll thrive here.

Requirements

• At least 4 years of experience in UX and UI Design
• Expertise in interaction design principles, user-centered design, and information architecture
• Mastery of design tools (Figma, Figjam, MIRO, Axure, etc.)
• Capacity to understand complex business needs and to translate them into simple design requirements.
• Experience designing with business constraints
• Comfort working in iterative, experiment-driven environments
• Strong visual storytelling, presentation and communication skills
• Experience designing for customer communications and/or transactional journeys
• Experience in service design, or product design that spans multiple channels
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
• No Canadian work experience required however must be eligible to work in Canada

Nice To Haves

• Experience in UX research is an asset
• Experience in the insurance industry is an asset

Responsibilities

• Design customer communications and experience assets across channels
• Advocate for accessibility, user-centered design, and alignment with brand standards at every stage of a project
• Translate user research insights into reports, personas, journey maps, and service blueprints
• Produce design artefacts such as sketches, processes, user flows, wireframes, mockups, and prototypes
• Generate final assets and work with developers to implement and validate specifications
• Leverage and interpret design system libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community
• Iterate designs based on performance and customer feedback
• Develop and test information architectures and content structures that enhance usability.
• Collaborate with stakeholders across the business from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights, and deliver solutions
• Create and facilitate workshops to facilitate discovery, engage stakeholders, ensure alignment, validate concepts, etc.
• Partner with content, research, analytics, and channel owners to deliver the end-to-end solution from conception until launch, and iteration
• Present work to a variety of audiences, including executives and stakeholders, with confidence and clarity
• Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Pension offerings provide flexibility and long-term security for our employees beyond their careers
• Opportunity to receive guaranteed income for life via our defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees